Italian Creator Support - Lisbon, Relocation Help

CloserHire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Job summary

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists in Lisbon, Portugal. The role is on-site with relocation support and a gross monthly salary of €1,059.

As the primary contact for Italian content creators, you will provide operational support, guidance on tools and policies, and collaborate with a diverse, fast-paced team to improve creator experience and platform growth.

Qualifications

• Native or fluent Italian (written and spoken).
• Good command of English (B2 or higher).
• Excellent communication skills and customer-focused mindset.
• Empathy and ability to manage multiple cases with precision.
• Proactive and collaborative mindset in dynamic, multicultural teams.

Responsibilities

• Provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions.
• Assist creators in the correct use of tools, guidelines, and policies.
• Identify recurring issues and provide feedback to internal teams to improve products and services.
• Collaborate with other support specialists to ensure a consistent and high-quality creator experience.
• Monitor complex cases and ensure timely and clear follow-up.
• Participate in ongoing training sessions to stay updated on products, policies, and best practices.

Skills

Italian (C2)

English (B2+)

Communication skills

Customer-focused

Empathy

Multicultural teamwork

Job description

CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists in Lisbon, Portugal. The role is on-site with relocation support and a gross monthly salary of €1,059.

As the primary contact for Italian content creators, you will provide operational support, guidance on tools and policies, and collaborate with a diverse, fast-paced team to improve creator experience and platform growth.