Italian Creator Support Specialist – Lisbon Relocation

Closerhire; Lisboa; Hybrid; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Permanent accommodation

Relocation package

Health insurance

Flexible hours

Job summary

CloserHire is recruiting an Italian Creator Support Specialist to relocate from Italy to Lisbon, Portugal. You will be the primary contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms.

Day to day you will assist creators via chat, email, and calls, resolve platform issues, ensure proper use of guidelines, and share feedback to internal teams.

Qualifications

• Proactive and collaborative mindset in diverse teams.
• Previous experience in customer support or digital services is a plus.
• Ability to manage multiple cases with precision.
• Excellent communication, empathy, and customer focus.
• Interest in social media, content creation, or technology.
• Proficient English (B2+) and Italian (C2).

Responsibilities

• Provide support to Italian creators via chat, email, and calls.
• Guide correct use of platform tools, guidelines, and policies.
• Identify recurring issues and provide feedback to improve products.
• Collaborate with support teammates to ensure high-quality experience.
• Monitor complex cases and ensure timely follow-up.
• Participate in ongoing training on products and policies.

Skills

Customer support

Multitasking

Communication

English (B2+)

Italian (C2)

Job description

CloserHire is recruiting an Italian Creator Support Specialist to relocate from Italy to Lisbon, Portugal. You will be the primary contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms.

Day to day you will assist creators via chat, email, and calls, resolve platform issues, ensure proper use of guidelines, and share feedback to internal teams.