Spanish-Speaking B2B Advertising Support Specialist

Workster Jobs; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive paid training

Relocation support

Private health insurance

Vibrant work environment

Multicultural environment

Resumo da oferta

A global leader in digital advertising solutions is hiring a Spanish-Speaking B2B Advertising Support Specialist in Lisbon. This full-time role involves troubleshooting advertising products and providing technical guidance to advertisers. Ideal candidates should have native or C2 level Spanish, familiarity with online campaigns, and a customer-focused mindset. The position offers comprehensive training, an attractive salary, and benefits including health insurance and relocation support. Join a multicultural team in a modern office in central Lisbon.

Qualificações

• Native or C2 level Spanish, good English (around B2).
• Some experience with online campaigns or digital marketing.
• Comfortable analyzing issues and problem-solving.
• Previous customer support or contact center experience is a plus.
• Strong problem-solving, attention to detail, and proactive learning.
• Able to work independently and in a team.

Responsabilidades

• Handle end-to-end troubleshooting for advertising products.
• Diagnose issues related to campaigns and platform tools.
• Educate advertisers on features and best practices.
• Provide timely updates to ensure high customer satisfaction.
• Educate advertisers on features, best practices, and common issues.
• Maintain professional communication throughout the case journey.

Conhecimentos

Spanish-speaking

Customer support

Problem solving

Team collaboration

Formação académica

Marketing degree (helpful)

Ferramentas

CRM systems

Descrição da oferta de emprego

Workster is partnering with a global leader in digital advertising solutions to recruit a Spanish-Speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools, and product features.
• Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Identify opportunities to improve the user experience from day one.
• Ensure service quality by meeting productivity, SLA, and case-handling standards.
• Educate advertisers on features, best practices, and common issue types.
• Maintain proactive, professional communication throughout the case journey.
• Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

• Native or C2 level Spanish-speaking B2B Advertising Support Specialist, plus good English (around B2).
• Some experience with online campaigns or digital marketing — you don’t need to know everything, just be comfortable with the basics.
• Familiarity with social media platforms and interest in online advertising.
• Previous experience in customer support or a contact center is a plus, but not mandatory.
• Comfortable analyzing issues, problem-solving, and paying attention to detail.
• Ability to work both independently and as part of a collaborative team.
• A degree in Marketing or a related field is helpful but not required — practical experience also counts.
• A proactive, customer-focused mindset and willingness to learn.

The Offer

• Full-time employment with comprehensive, fully paid training.
• Monday to Sunday | 07:00–19:00
• Attractive base salary
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and other benefits
• Opportunity to work for a globally recognized brand and enhance your CV
• A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well-equipped