Italian Travel Customer Agent in Porto | Fixed Shifts

Cross Border Talents; Porto; On-site; EUR 19,000 - 26,000; Full time

Benefits offered by this job

Relocation assistance

Meal allowance

Health & Life Insurance

Onsite work environment

Language bonus

Job summary

Cross Border Talents in Porto is seeking a Travel Customer Agent to support travelers before, during, and after trips, ensuring smooth journeys across multiple channels. You will handle reservations, changes, and inquiries with a customer-centric approach.

The role requires Italian (C1/C2) and English (B2), with EU citizenship or Portuguese residency, and at least 1 year in customer support. Relocation assistance and health benefits are provided.

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of customer support experience.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset.

Responsibilities

• Provide multi-channel travel support via phone, email, live chat.
• Assist customers with reservations, changes, cancellations, and related requests.
• Provide accurate travel information on flights, accommodations, transportation, policies.
• Resolve customer inquiries and issues efficiently while delivering a personalized service experience.
• Manage customer cases and escalate complex situations when necessary.
• Maintain records of interactions and resolutions in internal systems.
• Handle customer concerns with empathy and professionalism.
• Stay informed about travel services, policies, industry trends and products.
• Collaborate with internal teams and travel partners to deliver timely solutions.

Skills

Analytical thinking

Creative thinking

Communication skills

Customer service

Job description

Begin Your Career in Travel Customer Agent!

Passionate about travel and helping others? Join a global, customer-centric team where you'll play a key role in delivering outstanding travel experiences. If you thrive in a fast-paced environment, enjoy solving problems, and love assisting customers, this is the perfect opportunity to build your career in the travel industry.

Role Overview:

As a Travel Customer Agent, you'll assist travelers before, during, and after their trips, ensuring every journey runs as smoothly as possible. From managing reservations and itinerary changes to resolving travel-related concerns, you'll provide professional support across multiple communication channels while delivering an exceptional customer experience.

Key Responsibilities:

• Deliver exceptional customer support via phone, email, live chat, and other digital communication channels.
• Assist customers with reservations, booking changes, cancellations, and a variety of travel-related requests.
• Provide accurate information about flights, accommodations, transportation services, travel policies, and additional travel products.
• Resolve customer inquiries and issues efficiently while ensuring a positive and personalized service experience.
• Manage customer cases in line with company procedures, escalating complex situations when necessary.
• Maintain accurate records of customer interactions, actions taken, and case resolutions using internal systems.
• Handle customer concerns with empathy, professionalism, and a solution-focused approach.
• Stay informed about travel services, company policies, industry trends, and new products through continuous learning.
• Collaborate with internal teams and travel partners to deliver timely and effective solutions for customers.

Requirements:

• Language Skills: Fluent in Italian (C1/C2 level) and English (B2 level)
• Eligibility: EU citizenship or valid Portuguese residency card
• Experience: Minimum 1 year of experience in Customer Support
• Skills: Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in the CS field

Why join us:

• Competitive Salary: Your expertise and dedication are rewarded
• Language Bonus: Additional rewards for your language proficiency
• Meal Allowance: Daily support during your work hours
• Health & Life Insurance: Comprehensive benefits for your well-being
• Collaborative Team: Be part of a communicative and supportive work environment
• Relocation Assistance: Smooth transition support for your move
• Onsite Work Environment: Be part of a supportive and communicative team