Italian Speaker – On-Site Support Pro in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking an Italian-speaking customer support agent. You will be the first point of contact for customers, handling inquiries via phone, chat, or email and guiding them to resolution.

This on-site role rewards patience and clear communication, with a strong focus on accurate records and timely escalations when needed. Eligibility to work in the EU without sponsorship is required, and staying organized while handling multiple cases is essential.

Qualificações

• Comfortable in a fast-moving, customer-facing role.
• Eligible to work in the EU and in Portugal without sponsorship.
• Able to stay organized when handling multiple cases at once.

Responsabilidades

• Respond to customer questions across phone, chat, and email.
• Keep internal systems and case notes accurate and current.
• Recognize when escalation is required versus direct resolution.
• Resolve issues efficiently without compromising quality.

Conhecimentos

Customer service

Organization

EU work eligibility

Right to work in country

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is seeking an Italian-speaking customer support agent. You will be the first point of contact for customers, handling inquiries via phone, chat, or email and guiding them to resolution.

This on-site role rewards patience and clear communication, with a strong focus on accurate records and timely escalations when needed. Eligibility to work in the EU without sponsorship is required, and staying organized while handling multiple cases is essential.