Italian Reservations Agent — Madrid Hospitality

247 Media Limited; Lisboa; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Special employee rates

Stays/meals credits based on service

Zusammenfassung

Minor Hotels in Madrid is seeking a Booking Agent to manage reservations from request to confirmation, advising on hotels and services, and driving revenue through upselling. You will join a dynamic team in a busy central office, contributing to exceptional guest experiences.

This full-time role requires excellent communication, Italian fluency, and hospitality knowledge, with training and potential mobility within the group.

Qualifikationen

• Flexibility and proactivity; goal-oriented.
• Excellent communication and customer-facing skills.
• Willingness to work full-time face-to-face in Madrid.
• Hospitality/Tourism training preferred.
• Experience in reservation management or sales valued.
• Customer service experience preferred.
• Italian language required.
• Computer literacy: MS Office, Internet, databases.

Aufgaben

• Handle reservations across channels and confirm bookings.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue.
• Ensure excellent service throughout the reservation process.

Kenntnisse

Flexibility

Proactivity

Communication skills

Scheduling flexibility

Hospitality training

Sales skills

Customer service experience

Italian language

Office software

Ausbildung

Hospitality/Tourism training

Tools

Microsoft Office

Internet

Database

Jobbeschreibung

Minor Hotels in Madrid is seeking a Booking Agent to manage reservations from request to confirmation, advising on hotels and services, and driving revenue through upselling. You will join a dynamic team in a busy central office, contributing to exceptional guest experiences.

This full-time role requires excellent communication, Italian fluency, and hospitality knowledge, with training and potential mobility within the group.