Czech Reservations Specialist — Relocate To Greece & Perks

Melia Hotels International; Viseu; Vor Ort; EUR 26.000 - 32.000; Vollzeit

Benefits dieser Stelle

Employee rates

Health insurance

Training platform access

Mobility opportunities

Zusammenfassung

Melia Hotels International is seeking a Booking Agent to join the Central Reservation Office team, reporting to the Supervisor in Madrid. You will manage reservation requests through all channels from inquiry to confirmation, provide hotel information, and support revenue growth through up-selling and cross-selling while ensuring exceptional service.

The role requires flexibility, strong communication, Italian language skills, and full-time, on-site work.

Qualifikationen

• Flexibility and proactivity with a results-driven approach.
• Excellent communication skills and fluent Italian.
• Willingness to work full-time in a face-to-face environment.
• Training in Hospitality, Tourism or similar preferred; sales experience valued.
• Experience in customer service and reservation management is a plus.

Aufgaben

• Manage reservations from request to confirmation across channels.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue and exceed expectations.
• Ensure compliance with reservation service standards.

Kenntnisse

Flexibility

Proactivity

Communication skills

Sales skills

Customer service experience

Face-to-face work

Italian language

Microsoft Office

Internet

Database knowledge

Ausbildung

Hospitality/Tourism training or similar

Tools

Microsoft Office

Internet

Database

Jobbeschreibung

ROLE AND RESPONSIBILITIES:

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service.

WE LOOK FOR CANDIDATES WITH:

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communicationskills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of Italian isa must;
• Availability to carry out full-time face-to-face functions
• Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER:

• Integration in a dynamic team, focused on a service of excellence
• Remuneration compatible with the role
• Continuous Training Plan to enhance career development
• Access to the e-learning training platform
• Possibility of functional, national and/or international mobility
• Incentives and Benefits Plan 40 hour per week

Leisure:

Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation. F&B, among others; Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness:

Health insurance

This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!