Reservations Agent Italian Cro Madrid

247 Media Limited; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Special employee rates

Stays/meals credits based on service

Job summary

Minor Hotels in Madrid is seeking a Booking Agent to manage reservations from request to confirmation, advising on hotels and services, and driving revenue through upselling. You will join a dynamic team in a busy central office, contributing to exceptional guest experiences.

This full-time role requires excellent communication, Italian fluency, and hospitality knowledge, with training and potential mobility within the group.

Qualifications

• Flexibility and proactivity; goal-oriented.
• Excellent communication and customer-facing skills.
• Willingness to work full-time face-to-face in Madrid.
• Hospitality/Tourism training preferred.
• Experience in reservation management or sales valued.
• Customer service experience preferred.
• Italian language required.
• Computer literacy: MS Office, Internet, databases.

Responsibilities

• Handle reservations across channels and confirm bookings.
• Provide information about hotels, products and services.
• Upsell and cross-sell to increase revenue.
• Ensure excellent service throughout the reservation process.

Skills

Flexibility

Proactivity

Communication skills

Scheduling flexibility

Hospitality training

Sales skills

Customer service experience

Italian language

Office software

Education

Hospitality/Tourism training

Tools

Microsoft Office

Internet

Database

Job description

Are you passionate about hospitality and the art of welcoming? Join the Reservation Department Minor Hotels in Madrid and start your professional career in one of the largest international groups in the hotel sector, with around 530 hotels and resorts worldwide. At Minor Hotels, our employees are one of our most important assets. Your passion, leadership, motivation and daily dedication to delivering excellent service are the reason for our success.

ROLE AND RESPONSIBILITIES

As a Booking Agent (M/F), you will report to the Supervisor of Central Reservation Office of Minor Hotels in Madrid and will be responsible for ensuring compliance with the reservation service in the different channels, direct or indirect, from the reservation request until its confirmation, provide information about the hotels, products and services offered. He will also be responsible for carrying out up-selling and cross-selling actions, actively contributing to the increase in revenue and decisively exceeding customer expectations, guaranteeing an excellent service. We are recruiting BOOKING AGENT (M/F) to our offices in Madrid

WE LOOK FOR CANDIDATES WITH

• Flexibility, Proactivity and liking to work by objectives;
• Excellent communicationskills;
• Schedule Flexibility;
• Training in Hospitality, Tourism or similar (preferential factor);
• Sales skills (experience in reservation management or in the commercial area will be valued);
• Experience in customer service (preferential factor);
• Knowledge of Italian isa must;
• Availability to carry out full-time face-to-face functions Computer knowledge: Microsoft Office, Internet, Database, etc.

WE OFFER

Integration in a dynamic team, focused on a service of excellence Remuneration compatible with the role Continuous Training Plan to enhance career development Access to the e-learning training platform Possibility of functional, national and/or international mobility Incentives and Benefits Plan 40 hour per week

Leisure

• Special rates for employees, family and friends in the several services of the Minor, National and International Group. Accommodation. F&B, among others;
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants

Health and wellness

Health insurance This could be your opportunity to start a professional career in one of the largest international groups in the hotel sector. We count on you!

Reservations Agent Italian Cro Madrid • Lisbon, Portuguese Republic, PT