Hospitality Booking Agent — German Speaking

247 Media Limited; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Employee travel rates

Training plan and e-learning access

Mobility opportunities

Job summary

Minor Hotels in Madrid is seeking a Booking Agent to join the Central Reservation Office. You will handle reservations across multiple channels, provide hotel information, and actively upsell to maximise revenue while ensuring exceptional service to customers.

The role requires flexibility, proactivity, and German language skills, with opportunities for career development and mobility within the Minor Hotels group.

Qualifications

• Flexibility and proactivity, with a results-driven mindset.
• Sales skills, especially reservation management or commercial experience.
• Experience in customer service is advantageous.
• German language proficiency is a must.

Responsibilities

• Manage reservations across direct and indirect channels from request to confirmation.
• Provide information about hotels, products and services offered.
• Upsell and cross-sell to increase revenue and exceed customer expectations.
• Deliver excellent service as part of the central reservation team.

Job description

Minor Hotels in Madrid is seeking a Booking Agent to join the Central Reservation Office. You will handle reservations across multiple channels, provide hotel information, and actively upsell to maximise revenue while ensuring exceptional service to customers.

The role requires flexibility, proactivity, and German language skills, with opportunities for career development and mobility within the Minor Hotels group.