Italian-Speaking Travel Support Agent

Mercier Consultancy MD; Portugal; Sur place; EUR 18 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

13th & 14th salaries

Fully paid training

Health insurance

Relocation package

Performance bonus

Multicultural team

Résumé du poste

Booking.com is seeking an Italian Speaking Customer Service Agent to support travelers in Greece. You will handle inquiries via phone, email, and chat, assist with bookings, changes, and cancellations, and provide expert guidance on platform features and policies.

The role requires native or fluent Italian and strong English communication. You will join a diverse team with comprehensive training and relocation support to Greece.

Qualifications

• Native or fluent Italian required (spoken and written).
• English proficiency for international collaboration.
• Hospitality or travel customer service experience is desirable.

Responsabilités

• Deliver professional and empathetic customer support via phone, email, and chat for Booking.com users.
• Manage accommodation inquiries, booking modifications, and cancellations.
• Resolve travel-related issues quickly to maintain high customer satisfaction.
• Collaborate with hotel partners to troubleshoot reservations and ensure service standards.
• Provide guidance on travel policies and platform features for a smooth experience.
• Maintain records of customer interactions to support service improvements.
• Represent Booking.com brand with professionalism and integrity.

Connaissances

Italian language

English communication

Description du poste

Booking.com is seeking an Italian Speaking Customer Service Agent to support travelers in Greece. You will handle inquiries via phone, email, and chat, assist with bookings, changes, and cancellations, and provide expert guidance on platform features and policies.

The role requires native or fluent Italian and strong English communication. You will join a diverse team with comprehensive training and relocation support to Greece.