Italian IT Helpdesk Support – Junior (Porto, On-site)

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Paid training program

On-site in Porto

International environment

Career development opportunities

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking an Italian-speaking Helpdesk Support Specialist (Junior) to join our on-site team. You will provide first-line technical support to Italian-speaking users and resolve IT-related issues with guidance and training.

The role focuses on developing customer-service skills, basic IT knowledge, and problem-solving abilities while delivering high-quality support in a multilingual environment.

Qualificações

• Native or fluent Italian (C2).
• Good command of English (B2 or higher).
• Strong interest in IT and technical support.
• Excellent communication and customer service skills.
• Analytical mindset with strong problem-solving abilities.

Responsabilidades

• Provide first-level technical support via phone, email, and ticketing systems in Italian.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system configuration requests.
• Log, track, and update incidents and service requests in internal systems.
• Escalate complex technical issues to second-line or specialized teams as needed.
• Follow established IT support procedures, SLAs, and company guidelines.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Contribute to knowledge base updates and continuous improvement processes.

Conhecimentos

Italian language (C2)

English (B2+)

Customer service

Problem solving

Ferramentas

Windows OS

Microsoft Office

Descrição da oferta de emprego

Cross Border Talents in Porto, Portugal, is seeking an Italian-speaking Helpdesk Support Specialist (Junior) to join our on-site team. You will provide first-line technical support to Italian-speaking users and resolve IT-related issues with guidance and training.

The role focuses on developing customer-service skills, basic IT knowledge, and problem-solving abilities while delivering high-quality support in a multilingual environment.