Italian-Speaking Customer Experience Advisor – On-Site Porto

Besthire; Porto; Presencial; EUR 13 000 - 20 000; Tempo integral

Resumo da oferta

Besthire is hiring a Customer Support Specialist based in Porto, Portugal for Italian-speaking customers. You will handle queries by phone, email and chat, maintaining precise records and escalating complex issues when necessary.

Full training and clear career progression paths are provided, with ongoing coaching from your team lead. English daily usage is required, and prior travel-industry CS experience is valued but not mandatory.

Qualificações

• Fluent Italian required.
• Excellent English for day-to-day work.
• 2 years travel industry customer service experience required.
• On-site in Porto, Portugal.

Responsabilidades

• Answer customer questions by phone, email, and chat.
• Keep accurate records of each interaction.
• Escalate complex cases to the right team when needed.

Conhecimentos

Italian language

English language

Customer service

Travel industry experience

Descrição da oferta de emprego

Besthire is hiring a Customer Support Specialist based in Porto, Portugal for Italian-speaking customers. You will handle queries by phone, email and chat, maintaining precise records and escalating complex issues when necessary.

Full training and clear career progression paths are provided, with ongoing coaching from your team lead. English daily usage is required, and prior travel-industry CS experience is valued but not mandatory.