Italian-Speaking Helpdesk Support Specialist

Cross Border Talents; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Paid training program

On-site in Porto

International environment

Career development opportunities

Resumo da oferta

Cross Border Talents in Porto, Portugal, is seeking an Italian-speaking Helpdesk Support Specialist (Junior) to join our on-site team. You will provide first-line technical support to Italian-speaking users and resolve IT-related issues with guidance and training.

The role focuses on developing customer-service skills, basic IT knowledge, and problem-solving abilities while delivering high-quality support in a multilingual environment.

Qualificações

• Native or fluent Italian (C2).
• Good command of English (B2 or higher).
• Strong interest in IT and technical support.
• Excellent communication and customer service skills.
• Analytical mindset with strong problem-solving abilities.

Responsabilidades

• Provide first-level technical support via phone, email, and ticketing systems in Italian.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system configuration requests.
• Log, track, and update incidents and service requests in internal systems.
• Escalate complex technical issues to second-line or specialized teams as needed.
• Follow established IT support procedures, SLAs, and company guidelines.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Contribute to knowledge base updates and continuous improvement processes.

Conhecimentos

Italian language (C2)

English (B2+)

Customer service

Problem solving

Ferramentas

Windows OS

Microsoft Office

Descrição da oferta de emprego

Italian-Speaking Helpdesk Support Specialist

Italian-Speaking Helpdesk Support Specialist (Junior)

Location: Porto, Portugal (On-site)

Overview

We are seeking a motivated and tech-oriented Italian-Speaking Helpdesk Support Specialist to join our team in Porto. This is an excellent opportunity for junior professionals who are passionate about technology and customer support and are looking to start or develop their career in the IT sector.

As a Helpdesk Support Specialist, you will provide first-line technical support to users, helping them resolve IT-related issues while ensuring a high level of service quality and customer satisfaction.

Key Responsibilities

• Provide first-level technical support via phone, email, and ticketing systems in Italian.
• Diagnose and troubleshoot hardware, software, application, and connectivity issues.
• Assist users with account access, password resets, and system configuration requests.
• Log, track, and update incidents and service requests in internal systems.
• Escalate complex technical issues to second-line or specialized teams when necessary.
• Follow established IT support procedures, SLAs, and company guidelines.
• Maintain accurate documentation of issues, solutions, and troubleshooting steps.
• Contribute to knowledge base updates and continuous improvement processes.

Requirements

• Native or fluent level of Italian (C2).
• Good command of English (B2 level or higher).
• Strong interest in IT and technical support.
• Excellent communication and customer service skills.
• Analytical mindset with strong problem-solving abilities.
• Basic understanding of Windows operating systems, Microsoft Office, and general IT concepts.
• Ability to work independently and in a team environment.
• Previous experience in customer service, technical support, or IT is an advantage but not required.
• Availability to work on-site in Porto.

What We Offer

• Competitive salary package.
• Paid training and comprehensive onboarding program.
• Opportunity to gain hands‑on experience in IT helpdesk support.
• International and multicultural work environment.
• Career development and growth opportunities.
• Modern office facilities in Porto.
• Supportive team culture focused on learning and professional development.

Join Our Team

If you are passionate about technology, enjoy helping users solve technical issues, and are looking to build a career in IT support, we encourage you to apply and become part of our growing team.