Italian-Speaking Support Specialist — Sports E‑Commerce & IT

Cross Border Talents; Porto; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Modern office in Porto

International environment

Resumo da oferta

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to join a sports e-commerce and IT project in Porto, on-site. You will assist customers with orders, returns, and account inquiries, and help navigate the website and apps in Italian.

The role is ideal for juniors starting or developing a career in customer support within an international environment, offering paid training and an opportunity to work with a dynamic team in Porto.

Qualificações

• Native or fluent Italian language skills (C2).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Interest in sports, e-commerce, and technology.
• Comfortable using digital tools and computer systems.
• Ability to work in a fast-paced environment.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Provide customer support via phone, email, and chat in Italian.
• Assist customers with online orders, deliveries, returns, refunds, and account-related inquiries.
• Offer guidance regarding products, promotions, and website navigation.
• Troubleshoot basic technical issues related to the e-commerce platform and mobile applications.
• Accurately document customer interactions and resolutions in internal systems.
• Escalate complex issues to specialized teams when required.
• Ensure a high level of customer satisfaction and service quality.
• Follow company procedures, policies, and quality standards.

Conhecimentos

Italian language

English language

Communication skills

Interpersonal skills

Customer service

Problem solving

Digital tools

Fast-paced environment

Descrição da oferta de emprego

Cross Border Talents is seeking an Italian-speaking Customer Support Representative to join a sports e-commerce and IT project in Porto, on-site. You will assist customers with orders, returns, and account inquiries, and help navigate the website and apps in Italian.

The role is ideal for juniors starting or developing a career in customer support within an international environment, offering paid training and an opportunity to work with a dynamic team in Porto.