Italian Gds Travel Manager | Remote/Hybrid

Careerxtra; Almada; Híbrido; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Mental health support

Commuter benefits

Career growth opportunities

Resumo da oferta

Careerxtra is seeking a Travel Manager with GDS experience to support business travelers with personalized assistance, proactive problem solving, and industry expertise.

This role offers remote work in Portugal or hybrid options in Lisbon, with flexible hours (Mon-Sun, 7:00–22:00) and opportunities to collaborate with global teams, build client relationships, and contribute to product improvements.

Qualificações

• Professional fluency in English (C1+).
• GDS experience with Sabre, Amadeus, or Galileo.
• Experience in travel, tourism, or hospitality customer service.
• Strong communication and collaboration abilities.
• Familiarity with Gmail, Zendesk, Slack, Salesforce is a plus.
• Availability to work Mon–Sun, 7:00–22:00.

Responsabilidades

• Provide dedicated, personalized support to business travelers.
• Proactively resolve travel and technical issues, from queries to emergencies.
• Stay updated on travel industry knowledge to deliver best-in-class service.
• Collaborate with global teams and share feedback for product and process improvements.
• Build and maintain strong client relationships while meeting performance targets.

Conhecimentos

English (C1+)

GDS experience

Customer service experience

Strong communication

Flexible schedule

Ferramentas

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

About the job Travel Manager with GDS experience

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

What You'll Do (Your Responsibilities) As a key expert and primary point of contact for our business clients, you will:

• Personalized Support: Provide dedicated and personalized support to business travelers.
• Problem Solving: Proactively solve travel and technical issues, ranging from simple queries to urgent emergencies.
• Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
• Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
• Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile) To succeed in this role, the following qualifications are mandatory and essential :

• Language Skills: Professional fluency in English (C1+) is required.
• GDS Experience: GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
• Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
• Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
• Technical Knowledge: Familiarity with modern tools (e.G., Gmail, Zendesk, Slack, Salesforce is a bonus).
• Availability: Flexibility to work (Monday to Sunday, between 7 AM and 10 PM).

What You'll Get (Your Benefits)

• Competitive salary + performance-based rewards
• Mental health support
• Commuter benefits & connectivity stipends
• A dynamic, international team with career growth opportunities

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