Travel Manager with GDS experience

Careerxtra

Lisboa

On-site

EUR 35,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Competitive salary + performance-based

Mental health support

Commuter benefits & connectivity stip

Job summary

Careerxtra is seeking a Travel Manager with GDS experience to support business travelers remotely in Portugal or hybrid in Lisbon. You will be the primary contact, solving travel and technical issues while maintaining high service standards.

The role requires GDS proficiency (Sabre/Amadeus/Galileo), strong English skills, and a background in customer service. Flexibility for rotating schedules and a dynamic, international team are offered.

Qualifications

Professional fluency in English (C1+) is required.
Proven experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.
Background in customer service, preferably in travel, tourism, or hospitality sectors.
Metrics-driven with excellent communication and collaboration skills.
Familiarity with Gmail, Zendesk, Slack and Salesforce is a bonus.
Availability for rotating schedules (Mon-Sun, 7 AM–10 PM).

Responsibilities

Provide dedicated and personalized support to business travelers.
Proactively solve travel and technical issues across queries and emergencies.
Stay updated with travel industry knowledge to deliver best-in-class service.
Collaborate with global teams and share feedback for product/process improvements.
Meet and exceed performance targets while building strong client relationships.

Skills

English fluency (C1+)

GDS experience

Customer service mindset

Communication & collaboration

Rotating schedules availability

Tools

GDS Sabre/Amadeus/ Galileo

Gmail

Zendesk

Slack

Salesforce

Job description

About the job Travel Manager with GDS experience

Location: Remote in Portugal OR Hybrid in Lisbon (Office Options)

Employment Type: Full-time

If you have GDS experience and a passion for excellent B2B service, this is your opportunity to make a global impact.

What You'll Do (Your Responsibilities)

As a key expert and primary point of contact for our business clients, you will:

Personalized Support: Provide dedicated and personalized support to business travelers.
Problem Solving: Proactively solve travel and technical issues, ranging from simple queries to urgent emergencies.
Industry Expertise: Stay updated with travel industry knowledge to ensure the delivery of best-in-class service.
Continuous Improvement: Collaborate with global teams and share essential feedback for the continuous improvement of products and processes.
Client Relationships: Meet and exceed performance targets while building strong relationships with clients.

What We're Looking For (Your Profile)

To succeed in this role, the following qualifications are mandatory and essential:

Language Skills: Professional fluency in English (C1+) is required.
GDS Experience: Proven experience in using GDS systems (Sabre, Amadeus, or Galileo is mandatory).
Service Background: A history in customer service, preferably within the travel, tourism, or hospitality sectors.
Soft Skills: Metrics-driven, with excellent communication skills and a facility for collaboration.
Technical Knowledge: Familiarity with modern tools (e.g., Gmail, Zendesk, Slack, Salesforce is a bonus).
Availability: Flexibility to work rotating schedules (Monday to Sunday, between 7 AM and 10 PM).