Italian-English Customer Support Specialist – Lisbon

Velenosi&Meredith; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Structured training fully paid

Medical Insurance

Meal allowance

Apartment provided for rotating shifts

Relocation support provided for all项目

Job summary

Velenosi&Meredith is seeking a dedicated Customer Support Specialist in Lisbon, Portugal to join a vibrant international team. You will handle inquiries via phone, email and chat, acting as the main point of contact to ensure an excellent customer journey and positive experience for clients.

The role requires native or advanced Italian, strong English, outstanding communication, and a willingness to work rotating shifts. A valid EU work authorisation and relocation support are provided.

Qualifications

• Native or advanced Italian (C2/C1) and fluent English (B2+).
• Outstanding communication and relational skills.
• Customer-centered mindset and problem solver.
• Availability to work on rotating shifts.
• Valid right to work in the EU.

Responsibilities

• Provide customer support over phone, email and chat.
• Serve as main point of contact to ensure excellent customer experience and journey.
• Assist clients with questions, queries and information.

Skills

Italian language

English language

Communication skills

Customer-focused

Job description

Velenosi&Meredith is seeking a dedicated Customer Support Specialist in Lisbon, Portugal to join a vibrant international team. You will handle inquiries via phone, email and chat, acting as the main point of contact to ensure an excellent customer journey and positive experience for clients.

The role requires native or advanced Italian, strong English, outstanding communication, and a willingness to work rotating shifts. A valid EU work authorisation and relocation support are provided.