Italian Tech Support & Sales Specialist (Remote)

CBT; Faro; Teletrabalho; EUR 15 000 - 19 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance

Contract renewal potential

Rotational shifts

Resumo da oferta

CBT is seeking a Customer Support Specialist for the Italian market, remote from Portugal. The role blends sales and technical support, requiring native Italian and good English.

You will handle inbound inquiries via phone, email, and chat, guide customers, and contribute to order management and post-sales support. Compensation includes a base salary, performance bonus, meal allowance, and health insurance from day one.

Qualificações

• Native Italian speaker with solid B2 level English.
• Excellent communicator with strong interpersonal skills.
• Team player with proactive, solution-oriented mindset.
• Tech-savvy and quick to learn new tools.
• Previous experience in Customer Service preferred.
• Background in Sales is a strong plus.
• Flexible and available to work Rotational shifts Monday to Saturday 08:00–19:00.

Responsabilidades

• Engage with Customers: Handle inbound requests via phone, email, and chat, logging cases accurately in CRM systems.
• Drive Customer Satisfaction: Keep users updated on order status and resolutions.
• Post-Sales Support: Manage queries related to deliveries, refunds, and warranties with professionalism.
• Inbound Sales Support: Help customers make informed purchasing decisions to boost revenue.
• Achieve Sales Targets: Meet and exceed quarterly goals while maintaining a best-in-class customer experience.
• CRM & Order Management: Capture and manage customer data in compliance with policies.

Conhecimentos

Native Italian

English B2

Strong communicator

Team player

Tech-savvy

Customer service experience

Sales background

Flexible shifts

Descrição da oferta de emprego

CBT is seeking a Customer Support Specialist for the Italian market, remote from Portugal. The role blends sales and technical support, requiring native Italian and good English.

You will handle inbound inquiries via phone, email, and chat, guide customers, and contribute to order management and post-sales support. Compensation includes a base salary, performance bonus, meal allowance, and health insurance from day one.