Italian-Speaking B2C Support Expert (Full-Time)

CBT; Lisboa; Presencial; EUR 13 392 - 14 508; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Meal allowance via debit card

Apartment benefit-in-kind: €200 with/€

Resumo da oferta

CBT is seeking a B2C Operations Customer Expert I to join our customer support team. You will provide warm, friendly, and professional support to private customers over the phone in Italian, helping resolve issues quickly and ensuring a positive customer experience.

In this full-time role (40 hours per week) working in Lisbon, you will handle inbound calls, assist with device, subscription, billing questions, and identify sales opportunities while maintaining a proactive, customer-focused

Qualificações

• Fluency in Italian written and spoken.
• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Energetic, proactive, sales-oriented mindset.

Responsabilidades

• Handle inbound customer calls from private B2C customers.
• Assist customers with device issues, subscription problems, billing inquiries, and general service questions.
• Deliver empathetic, helpful, and professional customer experience.
• Identify sales opportunities and promote relevant products or services.
• Maintain a positive, customer-focused attitude in every interaction.

Conhecimentos

Fluent Italian

Customer service experience

Communication

Sales mindset

Descrição da oferta de emprego

CBT is seeking a B2C Operations Customer Expert I to join our customer support team. You will provide warm, friendly, and professional support to private customers over the phone in Italian, helping resolve issues quickly and ensuring a positive customer experience.

In this full-time role (40 hours per week) working in Lisbon, you will handle inbound calls, assist with device, subscription, billing questions, and identify sales opportunities while maintaining a proactive, customer-focused