Italian Customer Support Specialist (E-commerce)

CBT; Lisboa; Presencial; EUR 11 613 - 13 845; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Private Health Insurance

Performance bonus

Holiday & Christmas allowances

Career growth opportunities

Resumo da oferta

CBT in Lisbon is seeking a Support Specialist to be a vital part of their e-commerce support team. This role requires managing customer interactions through various channels while ensuring top-tier service and compliance with data policies.

Candidates must have near native Italian and B2-level English skills, strong communication abilities, and a problem-solving mindset. The position offers flexibility, a gross monthly salary of either €1,040.66 with a company apartment or €1,240.66 without, performance bonuses, and private health insurance.

Qualificações

• Ability to work independently and make confident decisions.
• Comfortable handling sensitive/confidential data.
• Driven individuals who thrive under pressure.

Responsabilidades

• Manage end-to-end customer interactions related to online orders.
• Handle delivery tracking, returns, refunds, and payment queries.
• Collaborate with couriers, financial institutions, and internal teams.

Conhecimentos

Near native Italian

English (B2 or higher)

Strong communication skills

Problem-solving skills

High attention to detail

KPI-driven mindset

Team collaboration skills

Ferramentas

SAP

Back-office tools

Descrição da oferta de emprego

Lisbon | Full-time | Start Date:27 July 2026

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do

• Manage end-to-end customer interactions (phone, email, chat) related to online orders

• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations

• Review and process order-related data and business requests

• Collaborate with couriers, financial institutions, and internal teams

• Ensure strict compliance with PCI & GDPR policies

• Analyze and resolve complex cases, escalating when necessary

• Contribute to continuous improvement of customer experience and team performance

What You Bring

We're looking for driven individuals who thrive under pressure and care about the details that matter.

Italian (near native) + English (B2 or higher) – written & spoken

Strong communication and problem-solving skills

High attention to detail and accuracy

Ability to work independently and make confident decisions

Comfortable handling sensitive/confidential data

KPI-driven mindset with a proactive attitude

Team player with strong collaboration skills

Nice to have:

• Experience with SAP or back-office tools

• Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one: Fully paid training (15–20 working days) Monday–Friday | 09:00 – 18:00 (incl. holidays) Training conducted in English Includes customer management across phone, email & chat Hands‑on learning + independent task execution

Working Schedule

40 hours/week (8h/day + 1h lunch) Rotational shifts: Monday to Sunday Operating hours: 07:00 – 00:00 Flexibility required (including occasional overtime based on volume)

What's in It for You

You can choose your package:

Option 1: 1,040.66€ gross/month + company apartment

Option 2: 1,240.66€ gross/month (no company apartment)

Performance bonus

Holiday & Christmas allowances included

Food Allowance

Private Health Insurance

Career growth opportunities in an international environment

Hiring Process

Application Review Online Language Assessment Interview with the Client