Italian Customer Experience Specialist

CBT; Lisboa; Híbrido; EUR 11 613 - 13 845; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Food Allowance

Private Health Insurance

Performance bonus

Holiday & Christmas allowances

Career growth opportunities

Resumo da oferta

CBT in Lisbon is seeking a Support Specialist to be a vital part of their e-commerce support team. This role requires managing customer interactions through various channels while ensuring top-tier service and compliance with data policies.

Candidates must have near native Italian and B2-level English skills, strong communication abilities, and a problem-solving mindset. The position offers flexibility, a gross monthly salary of either €1,040.66 with a company apartment or €1,240.66 without, performance bonuses, and private health insurance.

Qualificações

• Ability to work independently and make confident decisions.
• Comfortable handling sensitive/confidential data.
• Driven individuals who thrive under pressure.

Responsabilidades

• Manage end-to-end customer interactions related to online orders.
• Handle delivery tracking, returns, refunds, and payment queries.
• Collaborate with couriers, financial institutions, and internal teams.

Conhecimentos

Near native Italian

English (B2 or higher)

Strong communication skills

Problem-solving skills

High attention to detail

KPI-driven mindset

Team collaboration skills

Ferramentas

SAP

Back-office tools

Descrição da oferta de emprego

CBT in Lisbon is seeking a Support Specialist to be a vital part of their e-commerce support team. This role requires managing customer interactions through various channels while ensuring top-tier service and compliance with data policies.

Candidates must have near native Italian and B2-level English skills, strong communication abilities, and a problem-solving mindset. The position offers flexibility, a gross monthly salary of either €1,040.66 with a company apartment or €1,240.66 without, performance bonuses, and private health insurance.