Italian Customer Support

Adecco (Portugal); Lisboa; On-site; EUR 11,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Additional benefits

Job summary

Adecco Portugal in Lisbon is seeking an Italian-speaking Customer Support agent to help international clients via phone and email. You will use your Italian language skills to deliver high-quality service in a dynamic, multicultural team environment.

Ideal candidates have Italian C1 and English B2, plus prior customer support experience. The role offers a salary package with bonus, meal allowance, and additional benefits, with growth opportunities in a structured workplace.

Qualifications

• Italian C1 language proficiency.
• English B2 language proficiency.
• Experience in customer support or contact center preferred.
• Strong communication and interpersonal skills.
• Comfortable with digital tools and basic troubleshooting.
• Customer-oriented mindset with problem-solving abilities.

Responsibilities

• Handle customer interactions via phone and email.
• Assist clients with queries, issues, and requests.
• Ensure customer satisfaction and provide solutions.
• Guide customers through processes and product questions.
• Escalate complex situations when needed.

Skills

Italian language

English language

Customer support experience

Communication skills

Digital tools

Job description

Italian Customer Support | Lisbon

Looking to grow your career in customer support within an international environment? Join a dynamic team in Lisbon where you’ll support customers using your Italian language skills and deliver a high-quality service experience.

What we’re looking for:

• Italian C1 (mandatory)
• English B2 (mandatory)
• Previous experience in customer support or contact center (preferred)
• Strong communication and interpersonal skills
• Comfortable with digital tools and basic troubleshooting
• Customer-oriented mindset with problem-solving abilities

What you’ll do:

• Handle customer interactions via phone and email
• Support clients with queries, issues, and requests
• Ensure customer satisfaction and provide effective solutions
• Guide customers through processes and product-related questions
• Escalate complex situations when necessary

What you’ll get:

• Salary package with bonus
• Meal allowance + additional benefits
• International and multicultural environment
• Career growth and development opportunities

Location & Schedule

Lisbon

Why join?

• Opportunity to develop your career in customer support
• Work in a structured, professional environment
• Be part of a supportive and multicultural team