Italian English Customer Service Rep

CB Talents SP; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive multicultural team culture

Resumo da oferta

CB Talents SP is hiring Customer Service Representatives to join their international support team based in Lisbon. This role involves handling customer inquiries in both Italian and English, providing high-quality support to global customers.

Located in a multicultural environment, this position offers opportunities for career development within customer service operations. Applicants should have strong communication and problem-solving skills, with previous experience in customer service being beneficial but not mandatory.

Qualificações

• Proficiency in Italian and English communication.
• Strong problem-solving and communication skills.
• Experience in customer service is an advantage.

Responsabilidades

• Handle inquiries via phone, email, and chat.
• Provide accurate and timely customer support.
• Assist with issue resolution and service-related questions.
• Escalate complex cases to relevant teams.
• Maintain documentation of customer interactions.
• Ensure high standards of customer satisfaction.

Conhecimentos

Italian communication skills

English communication skills

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Descrição da oferta de emprego

We are currently hiring Customer Service Representatives to join an international support team based in Lisbon. This role is focused on delivering high-quality customer support in a structured and professional environment.

This position offers the opportunity to work within a multicultural team supporting global customers while developing your career in customer service operations.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Italian and English
• Provide accurate and timely customer support
• Assist customers with issue resolution and service-related questions
• Escalate complex cases to relevant internal teams when required
• Maintain proper documentation of customer interactions
• Ensure high standards of customer satisfaction and service quality

Requirements

• Italian and English communication skills required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-oriented mindset
• Ability to work in a structured support environment
• Previous customer service experience is an advantage but not mandatory

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities in an international environment
• Supportive and multicultural team culture