Italian & English-speaking Customer Service Representative

Cross Border Talents; Odivelas; On-site; EUR 25,000 - 34,000; Full time

Benefits offered by this job

Performance bonus

Multicultural environment

Job summary

Cross Border Talents in Lisbon is seeking a customer-oriented professional fluent in Italian and English to join our on-site support team. You will be the primary contact for customers, helping with inquiries and providing accurate information to ensure an exceptional service experience.

The role offers a full-time, on-site position in Lisbon with fixed Monday–Friday shifts, weekends off, and performance bonus opportunities in a vibrant, multicultural environment.

Qualifications

• Native or fluent in Italian with strong English proficiency (B2+).
• Excellent communication and interpersonal skills.
• Strong problem-solving and a customer-first mindset.
• On-site work in Lisbon, Portugal.
• Rotational shifts from Monday to Friday.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Skills

Italian

English

Customer service

Communication

Problem solving

Job description

About the Role:

We are looking for a customer-oriented professional fluent in both Italian and English to join a dynamic customer support team in Lisbon, Portugal. In this role, you will serve as the primary point of contact for customers, assisting them with inquiries, providing accurate information, and ensuring an exceptional service experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in Italian and English in a timely and professional manner.
• Provide clear, effective solutions and guide customers through products/services.
• Maintain high standards of customer satisfaction and quality service.
• Collaborate with team members to resolve customer issues effectively.

Requirements:

• Languages: Native or fluent in Italian, with strong proficiency in English (B2 or higher).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work on-site in Lisbon, Portugal.
• Flexibility to work rotational shifts from Monday to Friday.

What We Offer:

• Full-time on-site position in Lisbon, Portugal.
• Fixed working days from Monday to Friday with weekends off.
• Performance bonus opportunities.
• A vibrant, multicultural working environment.