Italian Customer Care Advisor — Lisbon, 12-Month Contract

Cross Border Talents; Porto; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a 12-month customer care role. You will handle calls, email and chat, deliver accurate information, and escalate complex cases with empathy in a fast-paced digital environment.

The position offers a full-time, 40-hour week schedule with rotating shifts, health insurance, and support for relocation and Portuguese language learning as part of the package.

Qualifications

• Fluent Italian, both written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication, problem-solving and interpersonal skills.
• A genuine customer-focused mindset.
• Ability to work efficiently in a fast-paced digital environment.

Responsibilities

• Respond to customer queries through phone, email and chat online.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a professional, customer-first approach.
• Follow established quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

Intermediate English

Typing 20+ wpm

Customer-focused mindset

Strong communication

Job description

Cross Border Talents in Lisbon is seeking fluent Italian speakers for a 12-month customer care role. You will handle calls, email and chat, deliver accurate information, and escalate complex cases with empathy in a fast-paced digital environment.

The position offers a full-time, 40-hour week schedule with rotating shifts, health insurance, and support for relocation and Portuguese language learning as part of the package.