Italian Customer Care Specialist - Lisbon

Cross Border Talents; Braga; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Flight ticket reimbursement

Relocation assistance

Portuguese language classes

Job summary

Cross Border Talents is seeking fluent Italian speakers to join our Customer Care team in Lisbon for November & December. You will be the brand voice across channels, answering questions, resolving issues, and delivering a positive customer experience.

Eligible to work in Portugal is required, with duties in Lisbon. The role is full-time with a 12-month initial contract and rotating 8-hour shifts, including flight ticket reimbursement and comprehensive health insurance.

Qualifications

• Fluent in Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication and interpersonal skills.
• Customer-focused mindset and empathy.

Responsibilities

• Respond to customer queries via phone, email and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining professionalism.
• Follow quality standards and company procedures.
• Meet individual productivity and performance targets.

Skills

Fluent Italian

English (B1/B2)

Typing 20+ wpm

Customer service skills

Interpersonal skills

Job description

Cross Border Talents is seeking fluent Italian speakers to join our Customer Care team in Lisbon for November & December. You will be the brand voice across channels, answering questions, resolving issues, and delivering a positive customer experience.

Eligible to work in Portugal is required, with duties in Lisbon. The role is full-time with a 12-month initial contract and rotating 8-hour shifts, including flight ticket reimbursement and comprehensive health insurance.