Italian Customer Care Pro - Lisbon, 12-Month Contract

Cross Border Talents; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Comprehensive health insurance

Free Portuguese language classes

Relocation assistance

Job summary

Cross Border Talents seeks fluent Italian speakers for our Customer Care team in Lisbon for November and December. You will respond to customer queries via phone, email, and chat, provide clear information, and resolve issues in a fast-paced international setting.

The role offers a 12-month initial contract, full-time (40 hours/week) with rotating shifts, relocation support, flight ticket reimbursement, and comprehensive health insurance, plus free Portuguese language classes to help you settle

Qualifications

• Fluent Italian written and spoken.
• Intermediate English (B1/B2).
• Typing speed of 20+ words per minute.
• Strong communication and interpersonal abilities.

Responsibilities

• Respond to customer queries via phone, email, and chat.
• Provide clear, accurate information and effective solutions.
• Manage complaints professionally and escalate complex cases when needed.
• Communicate with empathy while maintaining a customer-first approach.
• Follow quality standards and company procedures.

Skills

Fluent Italian

English (B1/B2)

Typing 20+ wpm

Communication skills

Job description

Cross Border Talents seeks fluent Italian speakers for our Customer Care team in Lisbon for November and December. You will respond to customer queries via phone, email, and chat, provide clear information, and resolve issues in a fast-paced international setting.

The role offers a 12-month initial contract, full-time (40 hours/week) with rotating shifts, relocation support, flight ticket reimbursement, and comprehensive health insurance, plus free Portuguese language classes to help you settle