Italian Customer Advisor - Lisbon

Sitel Corp.; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation package

Competitive wages

Paid professional training

Employee discounts

Private healthcare & dental insurance

Growth opportunities through various开发

EverBetter wellness program

Job stability

Life-long skills and experience

Excellent work culture

Resumo da oferta

Foundever is seeking an Italian Customer Representative to join our team in Lisbon, Portugal. The role focuses on delivering high-quality customer service for a leading insurance broker, engaging with customers in Italian and English to resolve queries and build strong relationships.

Responsibilities include handling first contact resolutions, providing written and phone support, and ensuring compliance with service quality goals.

Qualificações

• Native or fluent level of Italian (C2)
• Advanced level of English (C1)

Responsabilidades

• Provide first contact resolutions to customer queries
• Offer specialized customer support through written and phone communication
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets
• Create amazing customer experience that people value and we are proud of
• Be responsible to follow the direction of management and provide feedback

Conhecimentos

Italian

English

Descrição da oferta de emprego

Foundever is seeking an Italian Customer Representative to join our team in Lisbon, Portugal. The role focuses on delivering high-quality customer service for a leading insurance broker, engaging with customers in Italian and English to resolve queries and build strong relationships.

Responsibilities include handling first contact resolutions, providing written and phone support, and ensuring compliance with service quality goals.