Italian Content Review Specialist & Customer Support | Based in Portugal

United Talent Acquisition; Viseu; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Welcome bonus: 2,000 euros

Relocation support available

Job summary

A leading global customer experience team in Portugal is seeking an Italian Content Review Specialist & Customer Support professional. In this role, you'll assist in customer inquiries and review user-generated content, ensuring compliance with platform policies. Candidates must be fluent in Italian and proficient in English, with flexibility for rotating shifts. Join this collaborative multicultural team and apply today!

Qualifications

• EU citizenship or valid residence/work permit in Portugal.
• Availability to work on-site in Porto.
• Flexibility for rotating shifts, including weekends.
• Strong communication and interpersonal skills
• Availability to work on-site in Porto

Responsibilities

• Respond to inquiries via phone, email, or chat.
• Assist with troubleshooting and issue resolution.
• Review and evaluate user-generated content.
• Enforce compliance with platform policies.
• Enforce platform policies
• Escalate complex cases to specialized teams
• Ensure content quality, objectivity, and safety

Skills

Fluent in Italian (C1 or higher)

Proficient in English (B2)

Strong communication skills

Interpersonal skills

Job description

Italian Content Review Specialist & Customer Support | Based in Portugal

Job Openings Italian Content Review Specialist & Customer Support | Based in Portugal

About the job Italian Content Review Specialist & Customer Support | Based in Portugal

URGENT HIRING WELCOME BONUS: 2,000 euros(for Italian market, available until July 31st)

Location: Porto or Lisbon, Portugal (on-site or remote based in Portugal)
Language Requirements: Italian (C1+) + English (B2+)
Contract Type: Full-time, Shifts (including weekends if required)
Relocation Support: Available for eligible candidates

About the Role

Are you fluent in Italian and ready to join a leading global customer experience team in Porto? We are hiring motivated professionals to work in Customer Support and Content Moderation roles across various international projects and platforms.

You'll provide user support and ensure content compliance, working alongside a diverse, high-performing team in a dynamic and international environment.

What Youll Do

Customer Support:

Respond to inquiries via phone, email, or chat

Assist with troubleshooting and issue resolution

Provide accurate product and service information

Content Moderation:

Review and evaluate user-generated content

Enforce compliance with platform policies

Escalate complex cases to specialized teams

Ensure content quality, objectivity, and safety

What Were Looking For

Italian fluency (C1 or higher)

English proficiency (minimum B2)

EU citizenship or valid residence/work permit in Portugal

Strong communication and interpersonal skills

Availability to work on-site in Porto

Flexibility to work in rotating shifts, including weekends if needed

Accepted Documents

EU ID or Passport

Portuguese Residence Card

Visa holders (eligibility confirmed case by case)

If you're an Italian speaker looking to advance your career in Portugal, join us in Porto or Lisbon and become part of a collaborative and multicultural team. Apply today!