Italian Bilingual IT Service Desk Specialist (Talent Pool)

Fujitsu Limited; Viseu; On-site; EUR 18,000 - 26,000; Full time

Job summary

Fujitsu Limited seeks an Italian bilingual Service Desk Agent in Lisbon. You will be the first line of IT support, diagnosing incidents, guiding users, and handling service requests with a focus on customer satisfaction.

This role requires Italian language proficiency and strong communication skills. The position is based in Lisbon with primary location flexibility toward the Lisboa area, offering opportunities to contribute to a global digital transformation initiative.

Qualifications

• Experience in IT service desk or customer-focused support.
• Ability to troubleshoot typical hardware/software issues.
• Strong verbal and written communication in English and Italian.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Diagnose and resolve incidents and service requests.
• Provide friendly, professional user guidance to ensure smooth operations.

Skills

Italian language

Customer service

IT troubleshooting

Tools

ITSM tools

Job description

Fujitsu Limited seeks an Italian bilingual Service Desk Agent in Lisbon. You will be the first line of IT support, diagnosing incidents, guiding users, and handling service requests with a focus on customer satisfaction.

This role requires Italian language proficiency and strong communication skills. The position is based in Lisbon with primary location flexibility toward the Lisboa area, offering opportunities to contribute to a global digital transformation initiative.