Italian Bilingual IT Service Desk Specialist

FUJITSU LIMITED（JAPAN）; Lisboa; Presencial; EUR 25 000 - 35 000; Tempo integral

Resumo da oferta

FUJITSU LIMITED（JAPAN） in Lisbon is seeking a Service Desk Agent to provide first-line IT support, ensuring smooth operations and customer satisfaction. The role requires technical troubleshooting abilities, strong communication skills, and a customer-oriented approach.

The ideal candidate will demonstrate teamwork and a commitment to continuous improvement. This opportunity is on-site, and relocation or visa sponsorship is not provided. Join Fujitsu to be part of an inclusive and diverse recruitment process.

Qualificações

• Ability to support standard technical queries related to a focused range of hardware and software products.
• Demonstrates a customer-centric approach by delivering tailored support.
• Embraces change and drives progress by seeking smarter ways to deliver support.

Responsabilidades

• Serves as the first point of contact for IT support needs.
• Diagnoses and resolves incidents while providing user guidance.
• Maintains accurate ticketing information and promotes knowledge sharing.

Conhecimentos

Technical troubleshooting

Verbal and written communication skills

Multitasking

Customer orientation

Attention to details

Teamwork

Ferramentas

ITSM tools

Descrição da oferta de emprego

FUJITSU LIMITED（JAPAN） in Lisbon is seeking a Service Desk Agent to provide first-line IT support, ensuring smooth operations and customer satisfaction. The role requires technical troubleshooting abilities, strong communication skills, and a customer-oriented approach.

The ideal candidate will demonstrate teamwork and a commitment to continuous improvement. This opportunity is on-site, and relocation or visa sponsorship is not provided. Join Fujitsu to be part of an inclusive and diverse recruitment process.