German-Speaking Service Desk Agent | Lisbon

Fujitsu Limited; Portugal; Teletrabalho; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

Fujitsu in Lisbon is seeking a German bilingual Service Desk Agent to join our talent pool. This position centers on delivering responsive IT support, handling incidents, and guiding users to resolve issues in a customer-friendly manner.

As the first point of contact, you will diagnose problems, follow service desk processes, and contribute to continuous improvement while upholding security and SLAs. This role requires German language proficiency and a service-minded approach suitable for a

Qualificações

• Technical troubleshooting and IT knowledge.
• Verbal and written communication skills.
• Multitasking and strong attention to detail.
• Customer-oriented support mindset.
• Teamwork and collaboration.
• Understanding of IT security and ITIL basics.

Conhecimentos

Technical troubleshooting

Verbal and written communication

Multitasking

Customer orientation

Attention to details

Teamwork

Descrição da oferta de emprego

Fujitsu in Lisbon is seeking a German bilingual Service Desk Agent to join our talent pool. This position centers on delivering responsive IT support, handling incidents, and guiding users to resolve issues in a customer-friendly manner.

As the first point of contact, you will diagnose problems, follow service desk processes, and contribute to continuous improvement while upholding security and SLAs. This role requires German language proficiency and a service-minded approach suitable for a