Italian Bilingual IT Service Desk Expert

Fujitsu Limited; Portugal; Teletrabalho; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Fujitsu Lisboa is seeking a qualified Italian bilingual Service Desk Agent to join our talent pool and support IT users in the Lisbon area. The role focuses on incident resolution, user guidance, and maintaining service quality in a fast-paced environment.

Successful candidates will demonstrate strong technical troubleshooting, excellent communication skills, and a customer-centric mindset, with a commitment to security and continuous improvement within Fujitsu's service delivery framework.

Qualificações

• Strong technical troubleshooting skills to diagnose and resolve IT issues.
• Clear verbal and written communication with users in English/Italian as applicable.
• Ability to multitask and manage multiple tickets with accuracy and empathy.

Responsabilidades

• Diagnose and resolve incidents for IT support within defined SLAs.
• Provide user guidance and handle service requests with a customer-focused approach.
• Follow service-desk processes and maintain accurate ticket documentation.

Conhecimentos

Technical troubleshooting

Verbal & written communication

Multitasking

Customer orientation

Attention to details

Teamwork

Descrição da oferta de emprego

Fujitsu Lisboa is seeking a qualified Italian bilingual Service Desk Agent to join our talent pool and support IT users in the Lisbon area. The role focuses on incident resolution, user guidance, and maintaining service quality in a fast-paced environment.

Successful candidates will demonstrate strong technical troubleshooting, excellent communication skills, and a customer-centric mindset, with a commitment to security and continuous improvement within Fujitsu's service delivery framework.