Senior IT Support and Systems Administrator

Hexa Consulting; Porto; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Private health insurance from day one

Mental health support

Learning and certification support

Flexible work arrangements

Childcare vouchers

Leadership presence and culture of Ow

Information security training

Job summary

Hexa Consulting in Porto, Portugal, seeks a Senior IT Support and Systems Administrator to join a hybrid infrastructure team. You will provide second‑line support and administer Windows and Linux servers, AD, Exchange, and cloud services, ensuring reliability and security across the corporate environment.

The role focuses on incident resolution, backups, security policy implementation and on-going improvements, with on-site work three days a week in Trofa and a strong emphasis on operational

Qualifications

• Senior experience in IT support, systems administration or similar infrastructure roles.
• 5 to 10 years of experience in comparable technical environments.
• Technical or higher education in Computer Science, Computer Engineering or a similar area is valued.
• Ability to work autonomously on complex support topics.
• Strong troubleshooting mindset and focus on operational continuity.
• Collaborative, responsible and solution-oriented approach.
• Professional working proficiency in Portuguese.
• Intermediate working proficiency in English.
• Availability to work on-site in Trofa three days per week.
• Availability to start within 30 to 60 days.

Responsibilities

• Analyse and resolve complex second-line incidents related to networks, operating systems and corporate applications.
• Install, configure and maintain workstations, printers, peripherals and mobile devices.
• Manage user accounts, permissions and access controls.
• Administer and monitor physical and virtual servers.
• Support Windows and Linux operating systems across desktop and server environments.
• Implement security policies and contribute to access control practices.
• Manage backups, recovery procedures and disaster recovery activities.
• Monitor system performance, analyse logs and report on operational indicators.
• Apply software updates, vulnerability corrections and security patches.
• Provide second-level technical support for infrastructure incidents and problems.
• Document procedures, configurations and technical solutions.
• Participate in infrastructure improvement initiatives and new system implementations.
• Collaborate with infrastructure and security teams to improve support processes.

Skills

Second-line IT support

Windows Server

Active Directory

Microsoft 365

AWS

Backup and disaster recovery

Vulnerability management

Security policy implementation

DNS

TCP/IP

Remote support tools

ITSM tools

TeamViewer

ServiceNow

Education

Technical or higher education in Computer Science/Engineering

Tools

ServiceNow

TeamViewer

ITSM tools

Microsoft 365 Admin Center

Job description

We are looking for a Senior IT Support and Systems Administrator to provide second-line support and systems administration in a hybrid environment based in Trofa. This opportunity is within a corporate technology environment and focuses on infrastructure reliability, user support, secure operations and continuous improvement.

WHAT YOU WILL DO

• Analyse and resolve complex second-line incidents related to networks, operating systems and corporate applications.
• Install, configure and maintain workstations, printers, peripherals and mobile devices.
• Manage user accounts, permissions and access controls.
• Administer and monitor physical and virtual servers.
• Support Windows and Linux operating systems across desktop and server environments.
• Implement security policies and contribute to access control practices.
• Manage backups, recovery procedures and disaster recovery activities.
• Monitor system performance, analyse logs and report on operational indicators.
• Apply software updates, vulnerability corrections and security patches.
• Provide second-level technical support for infrastructure incidents and problems.
• Document procedures, configurations and technical solutions.
• Participate in infrastructure improvement initiatives and new system implementations.
• Collaborate with infrastructure and security teams to improve support processes.

WHAT WE ARE LOOKING FOR

• Senior experience in IT support, systems administration or similar infrastructure roles.
• 5 to 10 years of experience in comparable technical environments.
• Technical or higher education in Computer Science, Computer Engineering or a similar area is valued.
• Ability to work autonomously on complex support and infrastructure topics.
• Strong troubleshooting mindset and attention to operational continuity.
• Collaborative, responsible and solution-oriented approach.
• Professional working proficiency in Portuguese.
• Intermediate working proficiency in English.
• Availability to work on-site in Trofa three days per week.
• Availability to start within 30 to 60 days.

TECHNICAL SKILLS

• Second-line IT support
• Windows Desktop
• Windows Server
• Microsoft 365
• Active Directory
• Exchange
• TCP/IP
• DNS
• DHCP
• Remote support tools
• ITSM tools
• TeamViewer
• ServiceNow
• AWS
• Backup and disaster recovery
• Log analysis and performance monitoring
• Vulnerability management and patchingti
• Access control and security policy implementation
• Cybersecurity best practices

NICE TO HAVE

• macOS knowledge
• Experience with infrastructure improvement projects
• Knowledge of ISO/IEC 27001-aligned information security practices

JOB LOCATION

Porto, Portugal

WORKPLACE TYPE

Hybrid

WHAT WE OFFER

• Private health insurance from day one, with optional family extension.
• Confidential mental health support through dedicated professional services.
• Continuous learning, training and certification support throughout your journey.
• Flexibility whenever the role and project context allow it.
• Childcare vouchers and practical family support measures.
• Community moments, shared milestones and close leadership presence.
• A culture based on ownership, impact, Honesty, Mutual Support and Agility.
• Opportunities to strengthen knowledge in information security, quality management and cybersecurity best practices.

EQUAL OPPORTUNITY

Hexa is committed to equal opportunity and inclusive recruitment, aligned with the principles of the Portuguese Diversity Charter. We welcome different backgrounds, perspectives and experiences, and assess applications based on competencies, potential and role requirements.

HEXA LIFE

At Hexa, we are Builders. We contribute with ownership, learn continuously and support each other across projects, teams and geographies. We value honest communication, mutual support and agility, creating an environment where people are encouraged to make an impact with quality, trust and responsibility.