Expert (m/f/x) IT 2nd Level Support IT CL & Terminal Services (Porto)

DACHSER SE; Porto; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Flexible attendance and working hours

International and collaborative work环境

Job summary

DACHSER SE in Porto invites you to join our Corporate IT Hub as an IT Support specialist. You will independently resolve inquiries about our software systems, monitor tickets, and help prepare deployments in a fast-paced, international team.

The role blends hands-on IT work with data management and strong English communication. We offer a hybrid work model, ongoing training, 24 vacation days, meal allowance and comprehensive health insurance, plus exciting opportunities for growth within a

Qualifications

• Career change with professional experience or completed training in IT.
• Strong communication skills, flexibility and service-oriented mindset are desirable
• High IT affinity with an eagerness to learn new things and finding joy in solving technical challenges
• Ability to work under pressure with organised and analytical methods
• Good knowledge of English.

Responsibilities

• Support & independently resolve product-specific inquiries of our software systems.
• Manage and monitor tickets according to service level agreements.
• Prepare and monitor the weekly deployment process.
• Perform administrative tasks such as configuration, management of master data and analysis of data.
• Independent error analysis, including reproduction in a test environment if required and escalation when necessary.
• On-call duty after adequate training.

Skills

IT affinity

Communication

Analytical mindset

English proficiency

Job description

Job ID : 6053 | Work Model : Full-Time | Contract Type : Permanent | Job Category : IT

Logistics is people business – this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistics providers.

At our Corporate IT Hub in Porto, you will be part of a growing, high-impact tech team. Expect to contribute to DACHSER’s global-scale IT projects that shape the future of logistics.

Tasks

• Support & independently resolve product-specific inquiries of our software systems
• Manage and monitor tickets according to service level agreements
• Prepare and monitor the weekly deployment process
• Perform administrative tasks such as configuration, management of master data and analysis of data
• Independent error analysis, including reproduction in a test environment if required and escalation when necessary
• On-call duty after adequate training

Qualifications

• Career change with professional experience or completed training in IT
• Strong communication skills, flexibility and service-oriented mindset are desirable
• High IT affinity with an eagerness to learn new things and finding joy in solving technical challenges
• Ability to work under pressure with organised and analytical methods
• Good knowledge of English

Benefits

Hybrid work model, flexible attendance and working hours

• A truly international and collaborative work environment
• Real opportunities for career development and personal growth
• Continuous training and access to learning and development platforms as well as tools
• 24 vacation days per year, meal allowance and comprehensive health insurance (employee & family)
• Employee referral program
• Frequent team-building events and opportunities for international exchange

All of this, in a modern and central Porto location, where innovation meets quality of life. More than just benefits and perks, at DACHSER you will find meaning in your work, stability in your career, and a team of colleagues who value respect, integrity, collaboration and innovation.

Marcia Pereira
Consultant HR
Porto, DACHSER Corporate IT Hub, Portugal Lda., Edifício ICON DOURO

At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations – because: Logistics is people business. We look forward to meeting you.