IT Service Design & User Experience Consultant

Decskill; Lisboa; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Decskill is seeking a skilled UX/Service Design professional to contribute to human-centered projects across national and international contexts. You will apply personas, user journeys, service blueprints, and experience mapping while translating insights into tangible usability improvements.

The role emphasizes user research, data-driven decision making, and clear communication of complex technologies to diverse stakeholders, with a focus on adoption and productivity enhancements.

Qualificações

• Minimum 3+ years in UX, Service Design, Employee Experience or related field.
• Strong background in user research, feedback analysis, and data interpretation (qualitative and quantitative).
• Ability to translate user insights into usability improvements that boost adoption, engagement, satisfaction, and productivity.

Conhecimentos

User research

Stakeholder collaboration

Communication & storytelling

Content creation & end-user content

AI-assisted content creation

Formação académica

Bachelor's degree in User Experience or related field

Ferramentas

AI tools

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Requirements

• Bachelor's degree in User Experience, Service Design, Human-Centred Design, Communications, Psychology, Information Technology, or a related field.
• 3+ years of experience in User Experience, Service Design, Employee Experience, or a related discipline.
• Practical experience applying human-centred design methodologies, including personas, user journeys, service blueprints, and experience mapping.
• Strong background in user research, feedback analysis, and the interpretation of qualitative and quantitative data.
• Proven ability to translate user insights into improvements that enhance usability, adoption, engagement, satisfaction, and productivity.
• Experience planning and executing communication and adoption activities for service launches, transformations, and change initiatives.
• Excellent communication and storytelling skills, with the ability to explain complex technologies and processes in a clear and user-friendly manner.
• Experience creating and maintaining end-user content, including knowledge articles, self-service materials, portal content, notifications, and digital communications.
• Strong stakeholder management and collaboration skills, with the ability to work effectively across business and technical teams.
• Experience defining, tracking, and interpreting experience, adoption, engagement, and satisfaction metrics.
• Hands-on experience leveraging AI tools for content creation, feedback analysis, insight generation, and communication optimization.
• Excellent written and spoken English.

Nice to Have

• Experience with Digital Workplace environments and modern productivity platforms (e.g., Microsoft 365).
• Familiarity with IT Service Management (ITSM) concepts and frameworks such as ITIL.
• Exposure to Employee Experience Analytics and Voice of Employee (VoE) programs.
• Experience developing or reviewing content for AI assistants, chatbots, or conversational interfaces.
• Knowledge of emerging AI trends and their application in User Experience, Service Design, and the future of work.
• Experience working in large-scale, global, or multinational organizations.
• Workshop facilitation and design thinking skills.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability