IT Service Coordinator / Service Management Support

Decskill; Lisboa; Presencial; EUR 34 000 - 48 000; Tempo integral

Resumo da oferta

Decskill is growing and seeks an IT Service Coordinator for a Lisbon project. You will provide operational and administrative support, coordinate governance activities, and maintain service documentation.

The role requires 3+ years in service management, ITIL knowledge, and strong MS 365 skills, with collaboration across international teams.

Qualificações

• Bachelor's degree in IT, CS, or related field.
• 3+ years in Service Management or governance support.
• Experience creating documentation, reports, and presentations.
• Proficient with Microsoft 365 tools (Outlook, Excel, PowerPoint, Teams, SharePoint).

Responsabilidades

• Provide operational, administrative, and coordination support for network-related services.
• Support governance activities, planning, and service management processes.
• Prepare and maintain service documentation, reports, presentations, and knowledge repositories.
• Coordinate meetings, stakeholder communications, action follow-ups, and information gathering activities.
• Monitor action items and ensure timely execution of governance activities.
• Produce management reports and status updates.

Conhecimentos

Coordination

Documentation

Stakeholder management

ITIL knowledge

MS 365 proficiency

Formação académica

Bachelor's degree in Information Technology or related field

Ferramentas

Microsoft 365 suite

SharePoint

Teams

Excel

PowerPoint

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We would like to meet an IT Service Coordinator / Service Management Support for a project in Lisbon.

Responsibilities:

• Provide operational, administrative, and coordination support for network-related services and initiatives.
• Support service governance activities, operational planning, and service management processes.
• Prepare and maintain service documentation, reports, presentations, communication materials, and knowledge repositories.
• Coordinate meetings, stakeholder communications, action follow-ups, and information gathering activities.
• Support service reviews, performance reporting, assessments, and continuous improvement initiatives.
• Maintain operational records, task tracking tools, collaboration platforms, and service documentation.
• Monitor and follow up on action items, deliverables, and governance activities to ensure timely execution.
• Consolidate information and produce management reports, meeting minutes, and status updates.
• Ensure documentation quality, consistency, and compliance with established processes and governance frameworks.
• Execute operational support activities under the guidance of the Service Owner while collaborating with multiple stakeholders.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Minimum 3 years of experience in Service Management, PMO, operational coordination, or governance support within enterprise IT environments.
• Experience preparing documentation, reports, meeting minutes, presentations, and maintaining service repositories.
• Proficiency with Microsoft 365 tools, including Outlook, Excel, PowerPoint, Teams, and SharePoint.
• Experience coordinating activities, tracking actions, and managing follow-ups across multiple stakeholders.
• Strong organisational skills, attention to detail, and the ability to work independently within structured governance processes.
• Knowledge of IT Service Management concepts and ITIL practices; ITIL Foundation certification is considered a plus.
• Basic understanding of networking concepts (LAN, WAN, Internet Access, and related services) is an advantage.
• Experience working in international, cross-functional, or operational IT service environments is a plus.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability

Your next challenge might start here.

At Decskill, we are committed to equal opportunities and non-discrimination. We promote a culture of diversity and inclusion, where recruitment and career progression are based solely on talent, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.