IT Service Coordinator – Network Services (Mid-Level)

Decskill; Lisboa; Presencial; EUR 30 000 - 42 000; Tempo integral

Resumo da oferta

Decskill, part of the Astek Group, is expanding its IT service and PMO capabilities in Lisbon, Porto, and Madrid. We seek a proactive professional to support governance, coordination, and operational service activities within a cross-functional environment.

You will manage documentation, reports, and meeting minutes, using Microsoft 365 tools, and communicate effectively in English across distributed teams. This is a long-term opportunity offering growth and stability.

Qualificações

• 3–5 years of experience in IT Service Management, PMO, or Service Operations support roles.
• Proven experience supporting governance, coordination, and operational service activities.
• Strong organizational and task management skills, with the ability to handle multiple priorities.
• Experience preparing documentation, reports, presentations, and meeting minutes.
• Proficiency in Microsoft 365 tools (Outlook, Excel, PowerPoint, Teams, SharePoint).
• Experience tracking actions, deliverables, and follow-up activities across teams.
• Excellent communication skills in English (written and verbal).
• Ability to work independently within structured processes and under guidance.
• Strong attention to detail, particularly in documentation and reporting.
• Experience coordinating activities with multiple stakeholders in cross-functional environments.
• Familiarity with IT Service Management concepts (ITIL knowledge is a plus).
• Basic understanding of networking concepts (LAN, WAN, Internet Access) is a plus.
• Experience with task management, collaboration, or workflow tools is a plus.
• Exposure to international environments and distributed teams is a plus.
• Analytical mindset with the ability to consolidate information and produce clear summaries.

Responsabilidades

• Support governance and coordination of IT service activities.
• Prepare documentation, reports, and meeting minutes.
• Track actions and deliverables across multiple teams.
• Communicate with distributed teams in English.

Conhecimentos

IT Service Management

PMO experience

English proficiency

Cross-functional teamwork

Documentation

Independent work

Attention to detail

Stakeholder coordination

ITIL knowledge

Networking basics

Workflow tools

Ferramentas

Microsoft 365

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Requirements:

• 3–5 years of experience in IT Service Management, PMO, or Service Operations support roles
• Proven experience supporting governance, coordination, and operational service activities
• Strong organizational and task management skills, with the ability to handle multiple priorities
• Experience preparing documentation, reports, presentations, and meeting minutes
• Proficiency in Microsoft 365 tools (Outlook, Excel, PowerPoint, Teams, SharePoint)
• Experience tracking actions, deliverables, and follow-up activities across teams
• Excellent communication skills in English (written and verbal)
• Ability to work independently within structured processes and under guidance
• Strong attention to detail, particularly in documentation and reporting
• Experience coordinating activities with multiple stakeholders in cross-functional environments
• Familiarity with IT Service Management concepts (ITIL knowledge is a plus)
• Basic understanding of networking concepts (LAN, WAN, Internet Access) is a plus
• Experience with task management, collaboration, or workflow tools is a plus
• Exposure to international environments and distributed teams is a plus
• Analytical mindset with the ability to consolidate information and produce clear summaries

Find with us the right opportunity to grow!

What you can expect from us

• Long-term projects with national and international context
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability