IT PROJECT MANAGER (HYBRID)

iTRTech Group; Lisboa; Híbrido; EUR 36 000 - 39 000; Tempo integral

Resumo da oferta

iTRTech Group in Lisbon or Porto seeks an experienced IT Project Manager (hybrid) to lead Level 3 production support and end‑to‑end IT projects in banking.

You will coordinate infrastructure initiatives, implement architecture solutions, and guide transitions into production, while aligning with DevOps, Agile and cloud strategies.

Fluent English, 5+ years in senior IT project roles, and Portugal residency are required; occasional out‑of‑hours work may be needed.

Qualificações

• Expert-level IT project management with strong production support background.
• Ability to manage projects from initiation through production transition.
• Broad knowledge of IT infrastructure, apps, and regulatory environments.
• Experience with Linux environments and CI/CD pipelines.

Responsabilidades

• Lead Level 3 production support activities for critical apps and infra.
• Coordinate infrastructure initiatives and architecture improvements.
• Manage end-to-end IT projects including scope, schedule, and budget.
• Drive cloud, DevOps and transformation programs across teams.

Conhecimentos

IT project mgmt

Production support

Linux

Dynatrace

Jenkins

Docker

Kubernetes

AWS

Azure

GCP

CI/CD

Ferramentas

Jenkins

GitLab CI

Azure Pipelines

Dynatrace

Descrição da oferta de emprego

IT PROJECT MANAGER (HYBRID LISBON OR PORTO)

Portuguese company hires for hybrid position

Location: Lisbon or Porto, Portugal

Only candidates already based in Portugal will be considered

Work Model: Hybrid

Language Requirements: Fluent English — mandatory

Seniority: Senior (5+ years)

Sector: Banking

Rate Between €3200 - 3500 RV / €2000 - 2300 CTI

About The Opportunity

We are looking for an expert‑level Technical IT Project Manager with strong hands‑on production support and infrastructure knowledge.

This is a hybrid technical and management position in which approximately 75% of the responsibilities involve Level 3 production support, while 25% focus on technical project management. You will coordinate infrastructure initiatives, implement architecture solutions for business applications and prepare their transition into production.

You will work directly with business project managers, production teams, application support teams and infrastructure specialists in an international financial‑services environment.

The organisation is currently transforming its working methods through DevOps, Agile practices and cloud adoption. Therefore, the successful candidate must combine end‑to‑end project leadership with the technical expertise required to perform advanced infrastructure and production activities.

Main Responsibilities

Level 3 Production Support

• Provide Level 3 support for business‑critical applications and infrastructure.
• Investigate and resolve complex production incidents.
• Maintain the stability, availability, performance and resilience of production environments.
• Work with infrastructure components, including servers, storage, networks and middleware.
• Support the implementation and maintenance of applications in production.
• Analyse monitoring and observability data using tools such as Dynatrace.
• Coordinate with application support, development and infrastructure teams.
• Define and validate production‑support SLAs and KPIs.
• Ensure that Run-the-Bank and application support teams have the knowledge and autonomy required to maintain operational conditions.
• Participate in out‑of‑hours or weekend production activities when required by project criticality.

Technical Project Management

• Take end‑to‑end responsibility for delivering IT projects according to agreed scope, schedule, budget and quality standards.
• Coordinate all project participants, technical contributors and stakeholders.
• Act as the primary point of contact for assigned IT projects.
• Translate business needs into technical and infrastructure requirements.
• Implement technical architecture solutions to host business applications.
• Prepare and coordinate the transition of applications and infrastructure into production.
• Ensure that projects comply with organisational standards, architecture principles and governance processes.
• Plan and lead Business Validation Committees, Monitoring Committees and Steering Committees.
• Manage project budgets, resource allocation and effort measured in person‑days.
• Produce regular project reports for application production and development management.
• Identify, assess and mitigate technical, operational, financial and delivery risks.
• Coordinate internal teams, external suppliers and international stakeholders.
• Ensure appropriate treatment of infrastructure and application obsolescence.
• Plan application and infrastructure decommissioning activities.
• Ensure technical and application resilience requirements are implemented.
• Identify synergies, shared scopes and optimisation opportunities across projects.

Cloud, DevOps and Transformation

• Support the adoption of cloud, DevOps and Agile working practices.
• Ensure cloud solutions meet cost, scalability, security and compliance requirements.
• Collaborate with FinOps, decommissioning, obsolescence and security teams.
• Coordinate development, QA, production and operations activities.
• Support CI/CD implementation and deployment automation.
• Contribute to infrastructure modernisation and Move‑to‑Cloud initiatives.
• Ensure new solutions are aligned with production‑readiness and operational‑support requirements.

Mandatory Requirements

• Expert‑level experience in technical IT project management and production support.
• Strong hands‑on experience with Level 3 application or infrastructure support.
• Ability to manage IT projects from initiation through production transition.
• Broad knowledge of IT infrastructure, applications, operational processes and relevant regulatory frameworks.
• Experience managing project scope, schedules, budgets, resources and deliverable quality.
• Ability to establish and apply appropriate project methodologies.
• Experience anticipating and managing project risks.
• Ability to understand business needs and translate them into IT requirements.
• Strong technical knowledge of Linux environments.
• Experience with monitoring and observability tools, preferably Dynatrace.
• Understanding of DevOps practices and CI/CD pipelines.
• Knowledge of Jenkins, GitLab CI or Azure Pipelines.
• Experience with Docker and Kubernetes.
• Experience with at least one major cloud platform: AWS, Microsoft Azure or Google Cloud Platform.
• Fluent written and spoken English.
• Availability for occasional out‑of‑hours and weekend activities.

Technical Environment

• Linux
• WebSphere
• Oracle
• AutoSys
• CFT file transfer
• Ansible
• Docker
• Kubernetes
• Dynatrace
• Jenkins
• GitLab CI
• Azure Pipelines
• AWS
• Microsoft Azure
• Google Cloud Platform
• DevOps
• CI/CD
• Monitoring and observability
• Cloud infrastructure

Project Management and Governance

• End‑to‑end IT project delivery.
• Infrastructure project management.
• IT project governance.
• Budget and resource management.
• Risk and issue management.
• SLA and KPI definition.
• Steering and monitoring committees.
• Production‑transition planning.
• Stakeholder and supplier coordination.
• Obsolescence management.
• Infrastructure and application decommissioning.
• FinOps and cloud cost management.
• Resilience and business continuity.
• Compliance with architecture and security standards.

Valued Qualifications

• Cloud fundamentals certification, such as AWS Certified Cloud Practitioner or Microsoft Certified: Azure Fundamentals.
• Demonstrable experience managing cloud migration or cloud infrastructure projects.
• Experience in banking, investment services, funds or another regulated financial environment.
• Knowledge of Agile and DevOps project delivery.
• Experience with production‑readiness assessments and application transitions.
• Familiarity with FinOps, technical obsolescence and decommissioning initiatives.

Soft Skills

• Excellent verbal and written communication.
• Active listening and assertive stakeholder management.
• Ability to facilitate meetings with technical and functional participants.
• Strong collaboration across multicultural and international teams.
• Analytical and structured approach to problem‑solving.
• Adaptability in changing technical and business environments.
• Excellent organisation and time‑management skills.
• Ability to manage pressure, priorities and critical incidents.
• Strong client focus and business awareness.
• Results‑oriented and proactive mindset.
• Ownership and accountability for project outcomes.
• Sound decision‑making and influencing abilities.

The Ideal Profile

The ideal candidate is an experienced technical project leader who remains comfortable working directly with production environments.

You can manage the scope, schedule, budget, governance and risks of complex infrastructure projects while also investigating Level 3 incidents, discussing Linux and middleware configurations and coordinating cloud, Kubernetes or CI/CD activities.

You understand how to move applications safely into production and ensure that support teams receive the documentation, knowledge and operational processes required to maintain them.

You are particularly well suited to this opportunity if you have worked in an international banking environment, managed critical infrastructure projects and supported transformation initiatives involving cloud, DevOps, Agile practices, automation and observability.

CV Keywords

Technical IT Project Manager, IT Project Manager, Infrastructure Project Manager, Production Project Manager, Application Production Support, APS, Production Support, Level 3 Support, L3 Support, Application Support, Infrastructure Support, Incident Management, Problem Management, IT Operations, Run the Bank, Business-Critical Applications, Linux, WebSphere, Oracle, AutoSys, CFT, File Transfer, Dynatrace, Monitoring, Observability, Ansible, Docker, Kubernetes, K8s, Jenkins, GitLab CI, Azure Pipelines, DevOps, CI/CD, Continuous Integration, Continuous Deployment, AWS, Microsoft Azure, Google Cloud Platform, GCP, Cloud Platforms, Cloud Migration, Move to Cloud, Cloud Infrastructure, FinOps, Cloud Cost Management, IT Infrastructure, Middleware, Servers, Storage, Networks, Technical Architecture, Application Transition, Production Readiness, IT Project Governance, Project Planning, Budget Management, Resource Management, Risk Management, Stakeholder Management, Vendor Management, SLA, KPI, Steering Committee, Monitoring Committee, Business Validation Committee, Resilience, Business Continuity, Obsolescence Management, Decommissioning, Agile, Jira Portfolio, Microsoft Project, Smartsheet, Asana, monday.com, Banking, Financial Services, Funds, Regulatory Compliance, English

#CI - PROC26556