Ai-Driven Internal Solutions Engineer

Amgen Capability Center Portugal; Almada; Presencial; EUR 75 000 - 105 000; Tempo integral

Resumo da oferta

Amgen Capability Center Portugal is seeking a Senior Application Production Support & Infrastructure Project Engineer to join our international IT environment. The role blends 75% production support (Level 3) with 25% infrastructure project management, coordinating across teams to deliver stable, scalable solutions.

You will partner with project managers, support teams, and stakeholders, translating business needs into technical requirements and ensuring adherence to governance and security

Qualificações

• Experience in Application Production Support, ideally Level 3.
• Solid IT production operations knowledge: servers, storage, networks, middleware, databases.
• Experience with monitoring, observability, incident management, and DevOps practices.
• Ability to coordinate complex infrastructure projects and ensure production readiness.

Responsabilidades

• Provide Level 3 support for business-critical applications and underlying infrastructure.
• Investigate and resolve complex production incidents across multiple layers.
• Monitor application health, performance, availability, and reliability.
• Coordinate incident resolution with cross-functional teams and manage SLAs/KPIs.
• Manage infrastructure projects from planning through production handover and transition.

Conhecimentos

Level 3 support

Incident management

DevOps practices

Automation

Monitoring & observability

Cloud platforms

Stakeholder coordination

Project governance

Ferramentas

Dynatrace

Jenkins

GitLab CI

Azure Pipelines

Git

Ansible

Docker

Kubernetes

Microsoft Azure

AWS

GCP

Jira Portfolio

Smartsheet

Asana

Monday.com

Descrição da oferta de emprego

Descrição do cargo

About the Role

We are looking for a Senior Application Production Support & Infrastructure Project Engineer to join an international IT environment supporting business-critical applications.

The role combines two complementary areas:

• 75% Application Production Support, focused on Level 3 support, operational stability, monitoring, incident resolution, and continuous improvement.
• 25% Infrastructure Project Management, coordinating the technical delivery of infrastructure solutions and preparing applications for a smooth transition into production.

You will work closely with Business Project Managers, Application Support teams, infrastructure specialists, developers, and international stakeholders. The position requires a solid technical background, strong coordination skills, and the ability to manage complex initiatives from design through production deployment.

Your Mission

As part of the Application Production Support team, you will:

• Ensure the stability, availability, performance, and resilience of business-critical applications.
• Provide advanced Level 3 production support and coordinate the resolution of complex technical issues.
• Manage infrastructure projects from initial assessment through implementation and transition to production.
• Translate business needs into clear technical and infrastructure requirements.
• Coordinate technical contributors across infrastructure, application, cloud, security, and operations teams.
• Support the adoption of DevOps, Agile, automation, and cloud-based working practices.
• Ensure that solutions comply with internal architecture, security, resilience, governance, and financial standards.

Key Responsibilities

Application Production Support | 75%

• Provide Level 3 support for business-critical applications and their underlying infrastructure.
• Investigate and resolve complex production incidents across application, middleware, database, operating system, and infrastructure layers.
• Monitor application health, performance, availability, and operational stability.
• Use monitoring and observability tools, such as Dynatrace, to identify issues and support root cause analysis.
• Coordinate incident resolution with development, infrastructure, middleware, database, network, and cloud teams.
• Define, review, and monitor production support SLAs and KPIs.
• Maintain and improve technical documentation, operational procedures, and support processes.
• Identify opportunities for automation, performance improvement, cost optimization, and risk reduction.
• Ensure that Application Support and Run the Bank teams have the knowledge and autonomy required to maintain operational conditions.
• Support production deployments, upgrades, technical migrations, and decommissioning activities.
• Plan and coordinate production operations outside standard working hours or during weekends when required by project criticality.
• Contribute to application resilience, infrastructure maintenance, security, and obsolescence management.

Infrastructure Project Management | 25%

• Manage IT infrastructure projects from initial planning through implementation and production handover.
• Take end-to-end responsibility for achieving project objectives within the agreed scope, timeline, budget, and quality standards.
• Coordinate technical teams and contributors involved in infrastructure and application projects.
• Act as the main technical point of contact for assigned projects.
• Translate business requirements into technical architecture and infrastructure needs.
• Ensure that technical solutions comply with internal reference architectures, governance processes, security requirements, and resilience standards.
• Plan and manage infrastructure capacity, technical dependencies, project risks, resources, and costs.
• Monitor project effort and budget, including resource allocation and man-days.
• Prepare and deliver clear project reporting to Application Production Support and Application Development and Maintenance management.
• Establish and coordinate project governance, including validation, monitoring, and steering committees.
• Ensure that cloud architecture, scalability, compliance, security, and cost management are considered throughout the project lifecycle.
• Coordinate application and infrastructure decommissioning, obsolescence remediation, and technical resilience activities.
• Work closely with FinOps, Security, Decommissioning, Architecture, and Obsolescence Management teams.
• Prepare the transition from project delivery into production support, ensuring complete knowledge transfer and operational readiness.
• Identify synergies, shared technical components, and optimization opportunities across related projects.

What We're Looking For

Production Support & Infrastructure

• Strong experience in Application Production Support, ideally in a Level 3 support environment.
• Good understanding of IT production activities, including:
• Servers
• Storage
• Networks
• Middleware
• Databases
• Cloud infrastructure
• Application deployment
• Experience troubleshooting complex production issues across multiple technical layers.
• Understanding of monitoring, observability, incident management, and production support processes.
• Ability to ensure application availability, resilience, operational stability, and performance.
• Experience supporting business-critical or highly regulated environments.

Project Management

• Experience managing technical or infrastructure projects from end to end.
• Ability to plan, coordinate, and deliver projects within scope, budget, resource, and timeline constraints.
• Strong understanding of IT project governance, reporting, risk management, and stakeholder coordination.
• Ability to define and apply appropriate project methodologies.
• Experience coordinating internal teams, external providers, and technical contributors.
• Ability to understand business needs and translate them into technical requirements.
• Strong risk anticipation, dependency management, and problem-solving capabilities.
• Experience preparing applications and infrastructure for production handover.

Technical Skills

Operating Systems, Middleware & Databases

• Linux
• Windows Server
• IBM WebSphere
• Oracle
• Middleware and application servers
• Database and infrastructure troubleshooting

Scheduling & File Transfer

• AutoSys
• CFT
• Batch processing
• Enterprise file-transfer solutions

Monitoring & Observability

• Dynatrace
• Application and infrastructure monitoring
• Performance analysis
• Incident investigation
• Root cause analysis
• SLA and KPI monitoring

DevOps, Automation & CI/CD

• Jenkins
• GitLab CI
• Azure Pipelines
• Git
• Ansible
• CI/CD pipelines
• Infrastructure and deployment automation

Containers & Orchestration

• Docker
• Kubernetes

Cloud Platforms

• Microsoft Azure
• Amazon Web Services
• Google Cloud Platform
• Cloud cost, scalability, security, and compliance principles

Project Management & Collaboration Tools

• Microsoft Project
• Jira Portfolio
• Smartsheet
• Asana
• Monday.Com

Nice to Have

• Cloud fundamentals certification, such as:
• Microsoft Azure Fundamentals
• AWS Certified Cloud Practitioner
• Practical experience delivering cloud migration or cloud transformation projects.
• Experience with DevOps, Agile, or Move-to-Cloud transformation initiatives.
• Knowledge of FinOps and cloud cost optimization practices.
• Experience with application or infrastructure decommissioning.
• Understanding of infrastructure and application obsolescence management.
• Experience working within financial services or another highly regulated environment.
• Knowledge of security, regulatory, and operational resilience requirements.
• Experience coordinating weekend or out-of-hours production activities.

Language Requirements

• Fluent English, with the ability to lead meetings and communicate effectively with both technical and functional stakeholders in an international environment.