IT Helpdesk Support — Flexible Hours & Remote Options

Bosch Portugal; Lisboa; Híbrido; EUR 23 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

International environment

Career opportunities

Flexible hours

Medical services

Employee discounts

Sports and health activities

Canteen

Public transport access

Creativity space

Resumo da oferta

Bosch Portugal is looking for a customer-focused 1st level IT support specialist in Lisbon. You will respond to calls, emails and chats, diagnose basic technical issues, and provide remote assistance to customers.

Fluency in Danish (C1) and English (B2) is required, with SAP knowledge considered an advantage. You will join an international team and work flexibly between office and remote settings as business needs dictate.

Qualificações

• Education: Technical IT education in IT systems or equivalent.
• Experience in a customer facing role is a plus.
• Languages: Danish C1 and English B2 required.
• SAP knowledge is beneficial.
• Affinity with automotive electronics is a plus.
• Strong customer orientation and communication.
• Ability to work under pressure.

Responsabilidades

• Respond to calls, emails and requests for 1st level IT support.
• Analyse technical problems and provide assistance via phone, email or chat with remote access tools.
• Follow incident processes and escalation steps for all incidents.
• Track incidents in the internal management system.
• Maintain communication with other Bosch sites and teams involved in support.
• Contribute to FAQ and knowledge base updates.
• Build good relationships with colleagues and customers to ensure smooth information flow.
• Willingness to work in the office and/or remote according to business needs.

Conhecimentos

Danish language (C1)

English language (B2)

Customer focus

Team player

Troubleshooting

Formação académica

Technical IT education or IT systems background

Ferramentas

SAP

Descrição da oferta de emprego

Bosch Portugal is looking for a customer-focused 1st level IT support specialist in Lisbon. You will respond to calls, emails and chats, diagnose basic technical issues, and provide remote assistance to customers.

Fluency in Danish (C1) and English (B2) is required, with SAP knowledge considered an advantage. You will join an international team and work flexibly between office and remote settings as business needs dictate.