Danish-Speaking Tech Support Specialist - Lisbon Onsite

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Danish-speaking Technical Customer Service Specialist to join an international support team. This on-site role combines customer assistance with technical troubleshooting and clear communication across channels.

You will provide Danish-speaking support, guide users through solutions, and log interactions. The role requires English proficiency for training and internal communication, and availability to work on-site in Lisbon.

Qualifications

• Danish: fluent or native level.
• English: fluent for training and internal communication.
• Strong communication and problem-solving skills.
• Able to explain technical information clearly.
• Comfortable with learning new systems and using digital platforms.
• EU citizenship or valid authorization to work in Portugal.

Responsibilities

• Provide professional Danish-speaking customer and technical support.
• Guide users through clear, step-by-step solutions.
• Troubleshoot account, platform, product and service issues.
• Help customers navigate features, settings and support processes.
• Record interactions and resolutions in the internal system.
• Identify recurring issues and escalate complex cases.
• Follow procedures, quality standards and data protection guidelines.
• Maintain a professional, patient, customer-focused approach.

Skills

Danish

English

Communication

Problem solving

Technical troubleshooting

Job description

Cross Border Talents in Lisbon is seeking a Danish-speaking Technical Customer Service Specialist to join an international support team. This on-site role combines customer assistance with technical troubleshooting and clear communication across channels.

You will provide Danish-speaking support, guide users through solutions, and log interactions. The role requires English proficiency for training and internal communication, and availability to work on-site in Lisbon.