Helpdesk

Caixa Mágica Software; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health and Life Insurance

Tech equipment + SIM Card + smartphone

Social events and team buildings

Training in the latest technologies

Coffee, fruits, snacks and welcoming <

Resumo da oferta

Caixa Mágica Software has an opening for a Helpdesk specialist to provide end-user IT support for a large user base in Portugal, chiefly on-site. The role focuses on provisioning desktop hardware, software and tooling while maintaining secure and stable IT services.

You will handle desktop issues, coordinate with global teams, and support mobile devices. The position offers a permanent contract, health insurance and ongoing training within a dynamic, youthful environment.

Qualificações

• Experience providing desktop support for Windows and MacOS.
• Strong customer service orientation and communication skills.
• Ability to work independently and as part of a team.

Responsabilidades

• Serve as the primary contact for desktop support issues, responding to queries and requests.
• Provide first contact resolution for hardware and software issues to minimize disruption.
• Document all interactions in the ticketing system and escalate when needed.

Conhecimentos

Desktop support

Windows

MacOS

Customer service

Teamwork

Ferramentas

Ticketing system

MS Office

Remote support tools

Mobile devices support

Descrição da oferta de emprego

One of the biggest banks in the European Union is seeking a Helpdesk to provide end user IT support services for the territory, in a large scale (12k users). The priority for this role is to efficiently manage the provisioning of IT desktop hardware, software, and tooling back to the end user and business functions. Additionally, the purpose will always be to ensure that IT services provided to the business are well communicated, transparent and suitable for their needs, whilst maintaining to secure and stable environment.

What will you do?

• Serve as the primary point of contact for all desktop support issues, responding promptly to technical queries and requests
• Provide firsthand support to resolve hardware and software issues, ensuring minimal disruption to daily operations
• Address issues with applications, network connectivity, peripheral equipment, and desktop systems, mainly on-site. Remote support may be required as needed.
• Track and document all support interactions in the ticketing system, escalating issues to higher tiers when required.

What are we looking for?

• Desktop support competencies – Software & Hardware Level 1 & 2.
• Windows and MacOS experience.
• Strong customer services competencies / Customer oriented.
• Independently driven as well as a team member.
• Strong experienced Windows/MS Office and Messaging products.
• Experienced within the Banking or Financial Sector.
• Experience of request or incident toolsets.
• Awareness of Microsoft OS build methodologies and toolsets.
• Reporting and minute writing to a high standard
• Able to balance a high-tempo Production environment whilst also delivering elements of project work.
• Plan and direct own activities with minimal management supervision.
• Expected to have prior experience of troubleshooting issues for a variety of applications, both written inhouse and from external vendors.
• Possess experience of support for mobile devices, iPhones/laptops/tablets.
• Display flexibility, adaptability, and open-mindedness in response to frequent and/or significant changes to support needs, working closely with the rest of the Portugal team and Global support teams, and assisting other regions as needs require.

What can you expect from us?

• A permanent job contract for a long term project;
• Tech equipment + SIM Card + personal smartphone;
• Health and Life Insurance;
• Social events and team buildings;
• The commitment of letting you grow with us, and be rewarded accordingly;
• A dynamic and young team that will be always there to support you;
• Training in the latest technologies;
• Coffee, fruits, snacks and a warm welcoming when you pass by the office.