IT Complaints & Escalations Lead | Hybrid (Portugal)

Siemens Energy; Amadora; Hybrid; EUR 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive salary and meal allowance

Fair compensation for international工作

Health insurance coverage

Remote work permitted within the país

Additional 5 Pontes days off and a.b.

Zusammenfassung

Siemens Energy in Lisbon is seeking a Process Manager for IT Complaints & Escalation. Hybrid work arrangements allow a mix of remote and office days to support production workflows and IT resources.

You will prioritize and schedule computer operations, analyze production and malfunction records, and recommend solutions to improve efficiency and capacity. You will lead the computer operations team, collaborate with managers, and help plan future information needs and equipment investments while

Qualifikationen

• Proven experience in computer operations management or a related field.
• Strong analytical skills to assess production and maintenance records effectively.
• Excellent leadership abilities to guide and develop a team.
• Experience in vendor management and relationship building.
• Advanced proficiency in relevant software and data processing tools.

Aufgaben

• Analyze production and maintenance records to identify problems and recommend actionable solutions to improve performance.
• Lead and develop the computer operations team to ensure activities meet production targets and budgetary constraints.
• Collaborate with managers to assess current and future information needs, developing plans and schedules for integration.
• Research and recommend equipment purchases that enhance the capabilities of our computer operations.
• Manage relationships with vendors and suppliers to ensure high standards of service in data processing and related activities.

Kenntnisse

Analytical skills

Leadership

Vendor management

Team development

Data processing tools

Tools

Data processing software

Jobbeschreibung

Siemens Energy in Lisbon is seeking a Process Manager for IT Complaints & Escalation. Hybrid work arrangements allow a mix of remote and office days to support production workflows and IT resources.

You will prioritize and schedule computer operations, analyze production and malfunction records, and recommend solutions to improve efficiency and capacity. You will lead the computer operations team, collaborate with managers, and help plan future information needs and equipment investments while