International Customer Support Agent – Dutch | Lisbon

Cross Border Talents; Portugal; On-site; EUR 15,000 - 21,000; Full time

Benefits offered by this job

€100 performance bonus.

€150 additional language bonus.

Job summary

Cross Border Talents in Lisbon is seeking a Dutch & English Customer Support Agent to join our international team. You will handle inquiries in Dutch and English, deliver effective solutions, and contribute to a positive customer experience.

The role starts on-site in Lisbon with a path to hybrid after three months, offering growth opportunities and competitive bonuses for language and performance.

Qualifications

• Fluency in Dutch and English.
• Strong communication, interpersonal and problem-solving skills.
• Professional, proactive and customer-oriented attitude.
• Must currently reside in Lisbon, Portugal.

Responsibilities

• Provide professional and efficient customer support in Dutch and English.
• Handle customer inquiries, identify issues, and deliver effective solutions.
• Ensure a positive customer experience through clear communication and a customer-focused approach.
• Maintain high service quality and contribute to customer satisfaction.

Skills

Dutch language

English language

Communication

Problem solving

Customer focus

Job description

Dutch & English Customer Support Agent | Lisbon, Portugal

Build Your Career in an International Environment!

Are you fluent in Dutch and English and passionate about delivering excellent customer experiences? Join an international team in Lisbon and take the next step in your career with an opportunity that combines professional development, a supportive work environment, and attractive additional bonuses.

Your Role

• Provide professional and efficient customer support in Dutch and English.
• Handle customer inquiries, identify issues, and deliver effective solutions.
• Ensure a positive customer experience through clear communication and a customer-focused approach.
• Maintain high service quality and contribute to customer satisfaction.

Requirements

• Fluency in both Dutch and English.
• Strong communication, interpersonal, and problem-solving skills.
• A professional, proactive, and customer-oriented attitude.
• Must currently reside in Lisbon, Portugal.

Working Conditions

• Schedule: 08:00–18:00.
• Work model: On-site initially, with the possibility of transitioning to a hybrid model after the first three months.

What We Offer

• €100 performance bonus.
• €150 additional language bonus.
• Potential hybrid work opportunity after three months.
• An international working environment.
• Opportunities for professional growth and development.