International Customer Support Agent – Dutch

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 18,000; Full time

Benefits offered by this job

Performance bonus

Language bonus

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch & English Customer Support Agent to deliver high-quality assistance to international customers. You will handle inquiries in Dutch and English, identify issues, and provide clear solutions with a positive, customer-focused approach.

The role starts on-site with a path to hybrid after three months, offering a €100 performance bonus and a €150 language bonus, plus growth opportunities in an international environment.

Qualifications

• Fluency in Dutch and English.
• Strong communication and problem-solving skills.
• Customer-oriented attitude.
• Residence in Lisbon, Portugal.

Responsibilities

• Provide professional customer support in Dutch and English.
• Handle inquiries, identify issues, and deliver solutions.
• Maintain high service quality and customer satisfaction.
• Communicate clearly to ensure a positive experience.

Skills

Dutch-English fluency

Strong communication

Problem solving

Customer-oriented

Job description

Dutch & English Customer Support Agent | Lisbon, Portugal

Build Your Career in an International Environment!

Are you fluent in Dutch and English and passionate about delivering excellent customer experiences? Join an international team in Lisbon and take the next step in your career with an opportunity that combines professional development, a supportive work environment, and attractive additional bonuses.

Your Role

• Provide professional and efficient customer support in Dutch and English.
• Handle customer inquiries, identify issues, and deliver effective solutions.
• Ensure a positive customer experience through clear communication and a customer-focused approach.
• Maintain high service quality and contribute to customer satisfaction.

Requirements

• Fluency in both Dutch and English.
• Strong communication, interpersonal, and problem-solving skills.
• A professional, proactive, and customer-oriented attitude.
• Must currently reside in Lisbon, Portugal.

Working Conditions

• Schedule: 08:00–18:00.
• Work model: On-site initially, with the possibility of transitioning to a hybrid model after the first three months.

What We Offer

• €100 performance bonus.
• €150 additional language bonus.
• Potential hybrid work opportunity after three months.
• An international working environment.
• Opportunities for professional growth and development.