Insurance Support Specialist – Bilingual (FR/EN) | Lisbon, Fixed Shifts

BlueView Talent; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Performance Bonuses

Transportation Allowance

Meal Allowance

Fixed Shifts

Onsite in Lisbon

Job summary

BlueView Talent is hiring a Customer Specialist for an Insurance Project in Lisbon. You will be the main contact for policyholders and prospects, delivering clear, professional assistance across inquiries, policy details, and claims support.

You will handle inquiries via phone, email, live chat, and other channels, explain products in simple terms, guide users through the claims process, and ensure accurate records in internal systems.

Qualifications

• French (C1/C2) and English (B2) required.
• 0–1 year experience in CS or Tech CS preferred.
• Strong communication, analytical mindset and client-support ability.

Responsibilities

• Provide professional and customer-oriented support through phone, email, live chat, and other communication channels.
• Assist customers with policy inquiries, coverage details, account modifications, renewals, and billing-related questions.
• Clearly explain insurance products, services, terms, conditions, and procedures in an easy-to-understand manner.
• Guide customers through the claims process by answering questions and providing relevant information and support.
• Resolve customer concerns efficiently while maintaining high standards of service quality and customer satisfaction.
• Accurately record customer interactions, requests, actions taken, and case outcomes in internal systems.
• Escalate complex or sensitive cases to the relevant departments in accordance with established procedures.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Follow company policies, regulatory requirements, and service standards during all customer interactions.
• Keep up to date with insurance products, industry regulations, internal procedures, and service updates.

Skills

French (C1/C2) & English (B2)

Strong communication

Analytical mindset

Client-support ability

Job description

BlueView Talent is hiring a Customer Specialist for an Insurance Project in Lisbon. You will be the main contact for policyholders and prospects, delivering clear, professional assistance across inquiries, policy details, and claims support.

You will handle inquiries via phone, email, live chat, and other channels, explain products in simple terms, guide users through the claims process, and ensure accurate records in internal systems.