Inside Sales Leader: Ops, Coaching & Growth

Arrow Electronics; Porto; On-site; EUR 40,000 - 70,000; Full time

Job summary

Arrow Electronics Porto is seeking an Inside Sales Manager to coordinate and optimize activities across multiple business units. You will lead Team Leaders, streamline processes, and drive best-practice sharing to ensure coherent operations and growth.

The role requires strong English communication, experience in leading projects, and a proven ability to coach and develop teams, while maintaining adherence to policies and high standards of service delivery.

Qualifications

• Proven ability to lead teams toward objectives.
• Experience with process management methodologies.
• Experience in transition management.
• Fluency in English (written and spoken).
• Ability to learn new concepts quickly.
• Proven coaching and development of team members.
• Ability to support vendor teams within the business as needed.
• Commitment to policies, procedures and guidelines.
• Strong self-motivation and reliable work ethic.

Responsibilities

• Manage implementation, monitoring and reporting of processes including incidents, issues, changes, KPI, risk and SLA compliance.
• Support the BSC Manager by cascading objectives and proposing strategies to improve service quality.
• Monitor productivity and report activities across teams.
• Assist Team Leaders in resolving operational issues within their teams.
• Act as main contact for internal/external relations of the department, coordinating with IT and HR functions.
• Build and maintain strong relationships with stakeholders and customers.
• Ensure compliance to defined procedures for quality and safety in line with SLA agreements.
• Manage changes to minimize risk of ineffectiveness.
• Serve as first escalation point and drive resolution management.
• Oversee the department and contribute to company growth.
• Develop Team Leaders through coaching and task delegation aligned with career goals.

Skills

Team leadership

Project management

Transition management

English fluency

Fast learner

Staff training

Vendor support

Policy compliance

Self-motivation

Job description

Arrow Electronics Porto is seeking an Inside Sales Manager to coordinate and optimize activities across multiple business units. You will lead Team Leaders, streamline processes, and drive best-practice sharing to ensure coherent operations and growth.

The role requires strong English communication, experience in leading projects, and a proven ability to coach and develop teams, while maintaining adherence to policies and high standards of service delivery.