Industrial IT Helpdesk

Neotalent Conclusion; Aveiro; Remote; EUR 27,000 - 42,000; Full time

Benefits offered by this job

Remote work option

Training & certifications

Job summary

Neotalent Conclusion is seeking an Industrial IT Helpdesk to join our teams in a challenging manufacturing environment, supporting cybersecurity measures across production systems and industrial assets.

The role focuses on OT asset management, remote access governance, technical documentation, and coordination with shopfloor teams to ensure secure, reliable operations. Strong English communication and OT/IT cybersecurity knowledge are preferred.

Qualifications

• Knowledgeable in Industrial Automation and manufacturing environments.
• Familiar with PLCs, HMIs, industrial PCs and shopfloor technologies.
• Proficient in identifying and managing asset information such as IP addresses, MAC addresses, and network configurations.
• Experienced with TCP/IP, VLANs, and network addressing.
• Comfortable with written English communication.
• Familiar with OT environments, Industrial IT, and industrial cybersecurity principles.
• Knowledgeable in asset inventory management, CMDB processes, and technology governance.
• Strong communicator with the ability to coordinate activities across multiple teams.

Responsibilities

• Support cybersecurity initiatives in OT and industrial production environments.
• Manage inventories of PLCs, HMIs, industrial PCs, and network-connected equipment.
• Coordinate and support the deployment of secure remote access solutions for shopfloor systems.
• Perform technical activities such as equipment registration, hostname standardization, backups, and disk cloning.
• Update and maintain technical documentation related to industrial systems and IT/OT assets.
• Plan and coordinate interventions with production, quality, logistics, maintenance, infrastructure, and security teams.
• Assist in the validation, approval, and lifecycle management of industrial technology assets.

Skills

Industrial automation

Networking basics

OT environments

Asset inventory management

English documentation

Job description

Who are we:

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview:

We are looking for an Industrial IT Helpdesk to integrate our teams in a challenging manufacturing environment, supporting the implementation of cybersecurity measures across production systems and industrial assets. The role will focus on OT asset management, industrial security controls, remote access governance, technical documentation, and coordination of activities within shopfloor environments.

What you will do:

• Support the implementation of cybersecurity initiatives in OT and industrial production environments;
• Manage and validate inventories of industrial assets, including PLCs, HMIs, industrial PCs, and network-connected equipment;
• Coordinate and support the deployment of secure remote access solutions for shopfloor systems;
• Perform technical activities such as equipment registration, hostname standardization, backups, and disk cloning;
• Update and maintain technical documentation related to industrial systems and IT/OT assets;
• Plan and coordinate interventions with production, quality, logistics, maintenance, infrastructure, and security teams;
• Assist in the validation, approval, and lifecycle management of industrial technology assets.

What you are like:

• Knowledgeable in Industrial Automation and manufacturing environments;
• Familiar with industrial equipment, including PLCs, HMIs, industrial computers, and shopfloor technologies;
• Proficient in identifying and managing technical asset information such as IP addresses, MAC addresses, and network configurations;
• Experienced with fundamental networking concepts, including TCP/IP, VLANs, and network addressing;
• Comfortable working with technical documentation and communicating in written English;
• Familiar with OT environments, Industrial IT, and industrial cybersecurity principles;
• Knowledgeable in asset inventory management, CMDB processes, and technology governance;
• Strong communicator with the ability to coordinate activities across multiple operational and technical teams.

Why join us:

• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility program;
• and much more!