Workplace Support Analyst

Neotalent Conclusion; Porto; Remote; EUR 21,000 - 30,000; Full time

Job summary

Neotalent Conclusion is seeking a Workplace Support Analyst to join a leading industrial client. You will ensure availability and performance of workplace technology, focusing on Microsoft 365 and end-user environments while contributing to secure, productive digital workplaces.

Responsibilities include 365 support, incident triage, device management, and collaboration across teams. Remote work options may be available, with growth and training opportunities.

Qualifications

• Bachelor's or Master's degree in CS, IT, or related field.
• Experience in technical support/helpdesk environments.
• Strong knowledge of MS 365 administration.
• Proficiency with Active Directory, Intune, and device management.
• Fluent in Portuguese and English.
• Excellent communication and customer service skills.

Responsibilities

• Provide on-site and remote technical support for workplace technologies and Microsoft 365 tools.
• Manage, prioritise, and resolve support requests with proper documentation.
• Troubleshoot hardware, software, networking, printers, and devices.
• Support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook.
• Promote cybersecurity best practices and user adoption of tools.
• Contribute to improvements and deployment of new digital tools.
• Maintain inventories and lifecycle of workplace tech assets.
• Collaborate with cross-functional teams to ensure service excellence.

Skills

Customer support

Troubleshooting

Communication

End-user training

Portuguese & English fluency

Security awareness

Education

Bachelor's or Master's in Computer Science / Information Technology

Tools

Microsoft 365

Active Directory

Intune

Endpoint management

Job description

Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering services. As part of the Netherlands-based organisation Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we are focused on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.

We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time. Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.

With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid. The company currently has more than 950 professionals in the different areas in which it operates.

Neotalent, the responsive people.

Find out more about us at www.neotalentconclusion.com.

Role Overview:

We are looking for a Workplace Support Analyst to join one of our teams and support a leading industrial organisation committed to sustainability, innovation, and digital transformation. In this role, you will be responsible for ensuring the availability, performance, and continuous improvement of workplace technology services, providing technical support for Microsoft 365 collaboration platforms and end-user environments, while contributing to a secure and productive digital workplace.

What you will do:

• Provide on-site and remote technical support for workplace technologies and Microsoft 365 collaboration tools;
• Manage, prioritise, and resolve support requests, ensuring accurate documentation and adherence to support processes;
• Troubleshoot and maintain hardware, software, network connectivity, printers, mobile devices, and collaboration platforms;
• Support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook, and related workplace technologies;
• Promote cybersecurity best practices and assist users in the adoption and effective use of collaboration solutions;
• Contribute to workplace technology improvements, service optimisation initiatives, and the deployment of new digital tools;
• Maintain workplace technology inventories and support equipment lifecycle management;
• Collaborate with cross-functional teams to ensure service excellence and support business objectives.

What you are like:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field;
• Proficient in technical support, helpdesk operations, and workplace technology environments;
• Strong knowledge of Microsoft 365 administration, including Teams, SharePoint Online, OneDrive, Outlook, and Windows environments;
• Experienced with Active Directory, Microsoft Intune, and endpoint management solutions;
• Solid understanding of hardware, software, networking, and cybersecurity fundamentals;
• Skilled in troubleshooting collaboration platforms and end-user technology issues;
• Excellent communication and user support skills, with the ability to deliver guidance and training to end users;
• Knowledge of digital workplace trends, collaboration strategies, and service improvement initiatives is valued;
• Experience with Microsoft 365 integrations and custom solution deployments is a plus;
• Fluent in Portuguese and English.
• Work on challenging projects for big clients;
• Learn more about emerging technologies;
• Possibility of working remotely;
• Design your career plan;
• Access to continuous training and certifications;
• Evolve through our internal mobility programme;